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WendellaBee
Adobe Employee
WendellaBee
Adobe Employee
July 26, 2023
Question

Combined Thread: Download issues week of 07/26/2023

  • July 26, 2023
  • 63 replies
  • 7493 views

This is the combined thread of users experiencing issues with downloading assets from the Adobe Stock website.

Please answer the following questions if your post has been moved to this thread:

  1. What ISP are you using?
  2. What asset types are you having issues with? Photos, videos, etc.
  3. Does switching to a VPN resolve the issue for you?

 

We are working to resolve this issue and your responses will help us determine next steps.

    63 replies

    Show previous replies
    L
    lisae95546420
    Participant
    July 27, 2023

    I've had trouble downloading photos and vector graphics for the past 2 days. I'm on VPN - doesn't help. 

    ISP Comcast

      WendellaBee
      Adobe Employee
      WendellaBeeAuthor
      Adobe Employee
      July 28, 2023

      Hi @lisae95546420,

      The issue in this thread appears to be affecting AT&T customers. It may be a coincidence you are having trouble with downloads. To rule out that you are part of this bigger issue could you try the following troubleshooting steps:

       

      1. Clear your browser history, sign into the stock site and try to download again.
      2. Disable any browser extensions and see if that improves downloading performance.
      3. Try downloading from a different network.

       

      If you've tried these things and are still having trouble let me know.

       

      S
      shawnm41196521
      Participant
      July 27, 2023

      tried all the steps for clearing cache in multiple browsers and the issue is still not fixed.

      seems to only be affecting photo formats (.jpg...etc) PSD templates downloaded just fine, vectors took a long time too. fix it,

        J
        Javier246359686xtf
        Participant
        July 27, 2023

        Lots of users having problems with their providers, e? Thans for the link though

          T
          Trusaic Marketing
          Participant
          July 27, 2023

          Same issue, tried downloading the same file for the past 3 hours now - just a 6 meg jpg and it keeps stopping and saying couldn't download - Network issue. Tried Edge, Chrome, Firefox and all does the same.  It starts out and says 14 min then 6 to 9 hours to download, then 15 min, then it goes to 0 B/s and then the network error.  I had no issues earlier today.

          It's not on my end - I can download from istockphoto, and shutterstock no problem.  I hope the problem is fixed soon, I have work to be done!

            grantcooperneworleans
            grantcooperneworleans
            Participant
            July 27, 2023

            Same here. This is unacceptable. No other accounts or vendors have this issue.

             

              J
              jjlucido
              Participant
              July 27, 2023

              Incredibly slow speeds here, too. I have ATT and on the West Coast. Using a VPN didn't help.

                J
                johnnypants
                Participant
                July 26, 2023

                Same, can't download purchased stock photos from San Diego ATT Fiber and tried from ATT mobile hotspot.

                 

                  WendellaBee
                  Adobe Employee
                  WendellaBeeAuthor
                  Adobe Employee
                  July 26, 2023

                  Is anyone else on this thread using an ISP that is not AT&T?

                  D
                  defaultoatr8pu70ypb
                  Participant
                  July 26, 2023

                  I have also been experiencing extremely slow download speeds from Adobe Stock since yesterday.

                   

                  I am based in Fort Worth, TX. My router is AT&T Fiber. The slow download speeds seem to only occur on stock.adobe.com. Download speeds on every other site are normal. The issue persists on all my devices. I have cleared the caches and restarted all my devices, including my router, multiple times. I have no VPN. The problem persists when I am connected wirelessly and directly via ethernet cable.

                   

                  I called AT&T, thinking like others that this may be related to my router. But AT&T was not able to see any issues on their end.

                    B
                    bradley-getbranded
                    Participating Frequently
                    July 26, 2023

                    Yes. I only see about half my libraries. None of the new files are saved to any library. 

                    B
                    brandonMKE
                    Participant
                    July 26, 2023

                    Hello, this issue is real.  I have fiber internet and also 5G backup.  Both are slow.  I have tried multiple devices, multiple browsers, multiple ISP's... and all are very slow when downloading from Adobe Stock.  I can download from any other stock website without issue.  The issue has been isolated to Adobe Stock.  please help.

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