Participating Frequently

Question

Could not load libraries error

Forum|Forum|2 years ago
July 26, 2023
19 replies
1698 views

I get this error when trying to access my adobe stock libraries

and this error when trying to load a specfiic library

This has been happening for a week now.

So far, I have tried a different browser (firerox, chrome, edge), cleared my cache and cookies, restarted my computer, logged out and back in, and temporarily disabled my firewall. It seems to only be an issue on my computer as it works on my Husband's computer. Has anyone else had this issue and know how to fix it? Thanks!

Libraries

J

jhsuca

Participant

I've been having this problem for month now. Adobe Support fixed it once but it came back. Now all my libraries are messed up with files being placed in libraries they don't belong. It's embarassing that a company like Adobe can't figure this out.

Abambo

Community Expert

@karladaruma says it's a device problem, not an Adobe problem. If it is a problem with your local device, Adobe can hardly fix it. What did Adobe do to fix it the first time on your computer?

ABAMBO | Hard- and Software Engineer | Photographer

J

jhsuca

Participant

First time was fixed by switching profile, but that didn't work the second time. The error only occurred in Safari (no extension), but not in Safari Technology Preview or other browsers. Clearing cache or all Adobe site data didn't work either. Inspecting the JavaScript console revealed the issue was on the server side, not client side.

Can't really say it's a device issue when the browser was only processing and rendering what the server told it to.

WendellaBee

Adobe Employee

Fair enough. If you discover the cause please post to this thread as it may help another community member.

K

karladarumaAuthor

Participating Frequently

Sorry I didn't realize that's what you meant since it automatically is my team since that's where all the libraries are accessed through. I still can't access the libraries and I'm fairly certain it's a device problem not an adobe problem (as I've stated previously).

WendellaBee

Adobe Employee

@karladaruma I can see that you are a member of a team. Are you signing under your team/company or under your personal entitlement? If you don't see a choice when you sign in you may need clear your browser history before signing in again.

If you still don't see the Personal and Company options when signing in you may need to change a setting in Account Management:

Sign into https://account.adobe.com
Click on Account and Security in the menu at the top of the page.
Click on Sign in and Security and scroll to the "Automatic profile selection" if this option is available it will be directly under "Social sign-in". If this option is on switch it to Off.

K

karladarumaAuthor

Participating Frequently

Hi @Bibilelo,

Yes this is the same email I use for Adobe Stock and this is my personal email, since I didn't see a choice when logging in. I have been logging into the site and viewing libraries perfectly fine until a couple weeks ago. It seems to be an issue with my personal device.

B

Bibilelo

Community Manager

Hi @karladaruma ,

Is the email you use for the forum the same you use to connect to Adobe Stock?

If yes, could you please confirm that at login you see a choice between your Personal and Team profile?

If that's the case, are you choosing the good profile here?
The profile you choose when login is the profile where your libraries are stored.

Bibilelo

WendellaBee

Adobe Employee

@Bibilelo can you assist here please?

K

karladarumaAuthor

Participating Frequently

@WendellaBee Thank you for the suggestion. I don't have AT&T. I am still having the issue.

WendellaBee

Adobe Employee

@karladaruma Are libraries still giving you this error? There was an issue where AT&T customers trying to download Adobe Stock assets were experiencing timeouts and it may have also affected libraries. The issue has been resolved.

K

karladarumaAuthor

Participating Frequently