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lyn100
Inspiring
Dec 28, 2018 8:49 PM UTC
Answered

defective jpeg

I Purchased this image and when I received the high res image I realized that there was a defect ... something wrong with the colour on her arm

AdobeStock_164618068.jpeg

How do I get Adobe to give me a credit?

thanks.

Lyn Drake

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    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Jan 2, 2019 5:13 PM UTC

    Hi Lyn,

    Our product team has confirmed that the file(164618068) has an artifact on the T-Shirt and on the arm, which is from the sun. Hence, I am adding an image license to your account so that you can use it against a different image.

    Hope that helps!

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

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    13 replies

    twaritar3263062
    twaritar3263062
    Participating Frequently
    Dec 31, 2018 3:32 PM UTC

    Hi Lyn,

    Let me get this file checked from the product team. I will update this thread once I hear from them. Appreciate your patience.

    Regards,

    Twarita

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    lyn100Author
    Inspiring
    Dec 31, 2018 4:01 PM UTC

    Thanks, once you know the defect is there, it is easy to spot, but if you’re looking at the low res image for the first time, it is not apparent.

    Lyn D

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    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    Dec 28, 2018 10:28 PM UTC

    It's not quite a defect, but a standard lens phenomena when you photograph against the sun. It's quite visible on the preview, so you could have detected it before licensing the picture.

    But I agree, it can be disturbing.

    May be twaritar3263062​ has a solution?

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    ABAMBO | Hard- and Software Engineer | Photographer
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