Did not sign up for Adobe Stock, please help

Forum|Forum|3 years ago
June 28, 2022
2 replies
364 views

Same problem like many others, as I see… I just signed up for the Photoshop plan and did not realize that this means that I automatically sign up also for Adobe Stock! I cancelled this plan immediately as I realized that 36€ goes from my bank account every month and I saw that I have to pay a cancellation fee of €182, 94.

How can I cancel this without the fee? Can I get back the fees for the months that I payed? I never signed up in the first place and I have never used Adobe Stock at all. I just need Photoshop and not Adobe Stock. Please help me solve this.

Account management

This topic has been closed for replies.

WendellaBee

Adobe Employee

@Violeta23103388bu7o I can see that you have already contacted customer care yesterday and that they are processing your refund. Is there something else that you need?

V

Violeta23103388bu7oAuthor

Participant

Dear EvilBugQueen1 unfortunatelly I can't solve with the virtual assistant. Is there any other way to solve this?

WendellaBee

Adobe Employee

Locking this post. You've already contacted customer care and they have initiated the refund you requested.

Abambo

Community Expert

When you took your Photoshop plan you ticked also the box, offering you a stock plan together with Photoshop. This does not happen automatically.

Please contact Adobe customer service and negotiate your way out. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

V

Violeta23103388bu7oAuthor

Participant

Good morning,

I tried the virtual assistant but I can’t solve. Also by phone I can’t reach your support. Please let me know what can I do.

Thanks in advance

Best regards
Violeta

Abambo

Community Expert

To bypass the chatbot tape "agent". You should, however, get connected to a human as soon as the chatbot has collected enough information to connect you with the correct person for your problem.

However, you should reread EvilBugQueen's post again. She says, that a refund is being processed. I don't know what more you could expect?

ABAMBO | Hard- and Software Engineer | Photographer

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