Did not sign up for Adobe Stock, please help

[Violeta23103388bu7o]

Same problem like many others, as I see… I just signed up for the Photoshop plan and did not realize that this means that I automatically sign up also for Adobe Stock! I cancelled this plan immediately as I realized that 36€ goes from my bank account every month and I saw that I have to pay a cancellation fee of €182, 94.

How can I cancel this without the fee? Can I get back the fees for the months that I payed? I never signed up in the first place and I have never used Adobe Stock at all. I just need Photoshop and not Adobe Stock. Please help me solve this.

[Abambo]

When you took your Photoshop plan you ticked also the box, offering you a stock plan together with Photoshop. This does not happen automatically.

Please contact Adobe customer service and negotiate your way out. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

[Violeta23103388bu7o]

Good morning,

I tried the virtual assistant but I can’t solve. Also by phone I can’t reach your support. Please let me know what can I do.

Thanks in advance

Best regards
Violeta

[Abambo]

To bypass the chatbot tape "agent". You should, however, get connected to a human as soon as the chatbot has collected enough information to connect you with the correct person for your problem.

However, you should reread EvilBugQueen's post again. She says, that a refund is being processed. I don't know what more you could expect?

[WendellaBee]

@Violeta23103388bu7o I can see that you have already contacted customer care yesterday and that they are processing your refund. Is there something else that you need?

[Violeta23103388bu7o]

Dear EvilBugQueen1 unfortunatelly I can't solve with the virtual assistant. Is there any other way to solve this? 

[WendellaBee]

Locking this post. You've already contacted customer care and they have initiated the refund you requested.