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Duration of downloaded HD video is significantly shorter than posted.

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The duration of downloaded HD video is significantly shorter than posted on the AdobeStock site.

Item: AdobeStock_145802704 is posted as :17 but downloaded as :02.

Has anyone on the forum had a similar experience?

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Sheena KaulCorrect answer

Legend

Hi EBQ,

Thanks for your attention, that was my experience as well. I hope to hear from them soon.

PJC

Hi Pat,

The video is corrupted and is a loop for 17 secs for the 2 sec video so we'll process the refund for you for the same.

Let me know if you still have issues.

Regards,

Sheena

WendellaBee

Inspiring

Hello P. C.,

Is this a video you uploaded to Stock via the contributor site or a video you have licensed or downloaded?

EBQ

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B

Bewitched_artwork5D24Author

Participant

Hi EBQ,

This was video that I licensed and downloaded.

PJC

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WendellaBee

Inspiring

Hi P. C.,

I took a look and it appears that video on the site is the same 2 sec video you downloaded looping over the 17 secs. I'll look into this further. Sheena or Twarita will be able to help you regarding your license purchase.

EBQ

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Abambo

Community Expert

Let twaritar3263062 or Sheena Kaul look into this and decide on what to do.

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ABAMBO | Hard- and Software Engineer | Photographer

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