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Participant
Jan 18, 2019 5:57 AM UTC
Answered

Fotolia Purchase History?

How do I access my old Fotolia purchase history?

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Sheena Kaul
Sheena KaulCorrect answer
Legend
Feb 5, 2019 7:37 AM UTC

Hi there,

The account is not migrated yet. But you are eligible for the online migration and you can migrate to the existing Adobe ID of yours.

Let me know if you need any more assistance.

Regards,

Sheena

11 replies

Sheena Kaul
Legend
Jan 23, 2019 3:14 PM UTC

Hi there,

Please provide me your Fotolia ID to get this checked and will update you with more information.

Regards,

Sheena

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Participant
Jan 24, 2019 12:21 AM UTC

I went to:

https://www.fotolia.com/Member/Login

I have 4 purchased files that did not transfer to Adobe Stock.

Fotolia ID:  anastasiakay

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Sheena Kaul
Legend
Feb 1, 2019 2:22 PM UTC

Apologies for the late response.

Getting this checked.

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Abambo
Community Expert
Community Expert
Jan 19, 2019 3:04 AM UTC

That history should have been migrated into your account.

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ABAMBO | Hard- and Software Engineer | Photographer
Participant
Jan 19, 2019 5:28 AM UTC

True, that's what the Adobe support folks told me. However my Fotolia purchases did not transfer.

They told me I would have to talk to Fotolia support for this issue and gave me this link:  https://www.fotolia.com/Info/Contact

I was able to log into the old Fotolia account and I have 4 purchases and licenses that did not transfer.

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Abambo
Community Expert
Community Expert
Jan 19, 2019 11:33 AM UTC

Looping in twaritar3263062​ or Sheena Kaul​ or MatHayward​ for expert advice.

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ABAMBO | Hard- and Software Engineer | Photographer