Participant

Answered

Help prevent accidental licensing

Forum|Forum|6 years ago
October 4, 2019
12 replies
1237 views

Hello, it seems I fell into the same trap as other users; I accidentally licensed an image while scrolling through the catalog. Please remove this image from my account. Thank you. 204759138

This topic is closed to new replies. Start a new post to keep the conversation going.

Correct answer WendellaBee

Hello B.,

I have confirmed you licensed the asset and granted you a replacement license.

EBQ

M

michaelb78638743

Participant

Hi.

I was browsing through your stock after just singing up and clicked the blue-button thinking it would inform me how many credits the file costs but it licensed the file and opened a download window, which I immediately canceled.

Looking at the forums it seems like many people have experienced the same, wouldn't it be easier for both sides if there was a slight change to the UX?

Please can you look into this, the license ID is: #160979092

Thanks

Abambo

Community Expert

Hi MichaelB,

I can't grant you a replacement image, for that you need to wait for a friendly Adobe employee jumping in, but I can point you to this piece of information: https://community.adobe.com/t5/stock/avoid-accidental-licensing-on-stock-website/td-p/10987662

A different possibility to get your replacement image is to contact Adobe customer care. Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

ABAMBO | Hard- and Software Engineer | Photographer

careypmorgan

Participant

I accidentally licensed an image just now. The blue license button is just dumb - i was just trying to make the image bigger and it purchased it! UGH! Please credit my account.

careypmorgan

Participant

The image i accidentally licensed is #310562674

V

Vani_100

Participating Frequently

Hello careym81597424,

I have verified that you have licensed asset # 310562674 and have granted you a replacement license. Please delete asset from any downloads or library at your end.

Thanks !!!

Gary Saunders

Participant

Hi. I can't find a way to create my own post, so I'm posting as a reply here. I also have an accidental licensing issue, the asset is file# 191530070. I clicked the License button by mistake, and haven't downloaded it. Can you please reverse that?

WendellaBee

Inspiring

It appears you have been granted a replacement license.

EBQ

B

boucherf

Participating Frequently

Hi, I have the same problem – I accidently clicked on the License blue button for an image I do not want - can this be removed from my account please? Image ref 84514948.

WendellaBeeCorrect answer

Inspiring

Hello B.,

I have confirmed you licensed the asset and granted you a replacement license.

EBQ

keithk39614332

Participant

Hi I also have the same problem. I accidentally licensed a product #298243180

- please can you remove it. Thanks

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.