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dougl48008909
Participant
October 4, 2019
Answered

Help prevent accidental licensing

  • October 4, 2019
  • 4 replies
  • 1195 views

Hello, it seems I fell into the same trap as other users; I accidentally licensed an image while scrolling through the catalog. Please remove this image from my account. Thank you. 204759138

    This topic has been closed for replies.
    Correct answer WendellaBee

    Hello B.,

     

    I have confirmed you licensed the asset and granted you a replacement license.

     

    EBQ

    4 replies

    M
    michaelb78638743
    Participant
    April 15, 2020

    Hi.

     I was browsing through your stock after just singing up and clicked the blue-button thinking it would inform me how many credits the file costs but it licensed the file and opened a download window, which I immediately canceled.  

    Looking at the forums it seems like many people have experienced the same, wouldn't it be easier for both sides if there was a slight change to the UX?

    Please can you look into this, the license ID is: #160979092

    Thanks

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    April 17, 2020

    Hi MichaelB,

     

    I can't grant you a replacement image, for that you need to wait for a friendly Adobe employee jumping in, but I can point you to this piece of information: https://community.adobe.com/t5/stock/avoid-accidental-licensing-on-stock-website/td-p/10987662

     

    A different possibility to get your replacement image is to contact Adobe customer care. Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

    ABAMBO | Hard- and Software Engineer | Photographer
    careypmorgan
    careypmorgan
    Participant
    April 15, 2020

    I accidentally licensed an image just now.  The blue license button is just dumb - i was just trying to make the image bigger and it purchased it!  UGH!   Please credit my account.  

    careypmorgan
    careypmorgan
    Participant
    May 21, 2020

    The image i accidentally licensed is #310562674

    V
    Community Manager
    Vani_100Community Manager
    Community Manager
    May 22, 2020

    Hello careym81597424,

    I have verified that you have licensed asset # 310562674 and have granted you a replacement license. Please delete asset from any downloads or library at your end.

     

    Thanks !!!

      Gary Saunders
      Gary Saunders
      Participant
      January 22, 2020

      Hi. I can't find a way to create my own post, so I'm posting as a reply here. I also have an accidental licensing issue, the asset is  file# 191530070. I clicked the License button by mistake, and haven't downloaded it. Can you please reverse that?

      WendellaBee
      Adobe Employee
      WendellaBee
      Adobe Employee
      January 22, 2020

      It appears you have been granted a replacement license.

      EBQ

      B
      boucherf
      Participating Frequently
      October 7, 2019

      Hi, I have the same problem – I accidently clicked on the License blue button for an image I do not want - can this be removed from my account please? Image ref 84514948.

      WendellaBee
      Adobe Employee
      WendellaBeeCorrect answer
      Adobe Employee
      October 7, 2019

      Hello B.,

       

      I have confirmed you licensed the asset and granted you a replacement license.

       

      EBQ

      keithk39614332
      keithk39614332
      Participant
      November 1, 2019

      Hi I also have the same problem.  I accidentally licensed a product #298243180

       - please can you remove it.  Thanks

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