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Anonymous
Oct 21, 2018 7:29 AM UTC
Answered

Help With Poor Quality Photo

Hi Support

Today I bought a photo which I want to print to a canvas 120x90mm. Unfortunately, the quality of the photo is too poor, even though it is sold as XL 300dpi. The download is File: #171347227. The file is no good to me now.

Kind regards

Henriette

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    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    Oct 22, 2018 7:22 PM UTC

    The file looks to be fine. It's 4500 X 300 pixels and the quality looks decent.

    The size probably that you're trying to print is quite large and you'll be requiring a larger file to avoid pixelation.

    I'd suggest you probably check with your printer the minimum file size required to print such a canvas and then license a file accordingly.

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    3 replies

    Sheena Kaul
    Sheena Kaul
    Legend
    Oct 22, 2018 6:40 PM UTC

    Hi Henriette,

    I apologize for the experience with the file that you downloaded.

    Let me get this file checked and update you. Kindly allow me sometime.

    Regards,

    Sheena

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      Anonymous
      Oct 21, 2018 7:29 AM UTC

      Sorry 1200x900 mm

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      Sheena Kaul
      Sheena KaulCorrect answer
      Legend
      Oct 22, 2018 7:22 PM UTC

      The file looks to be fine. It's 4500 X 300 pixels and the quality looks decent.

      The size probably that you're trying to print is quite large and you'll be requiring a larger file to avoid pixelation.

      I'd suggest you probably check with your printer the minimum file size required to print such a canvas and then license a file accordingly.

      Translate
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