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omnius42
Known Participant
Jul 20, 2015 11:17 PM UTC
Answered

how do I unlicense something that I purchased accidentally?

I'm just now figuring out this adobe stock and there are buttons all over to license stuff, and I can't see any prices anywhere.  I apparently have x photos that I can license as part of my subscription, but as I was traversing the site trying to see what stuff costs I ended up accidentally licensing a photo twice.  It really needs more feedback on what I am about to do.  So, how do I un-license the extra copy of a photo?

Thanks!

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    WendellaBee
    WendellaBeeCorrect answer
    Inspiring
    Dec 16, 2019 10:11 PM UTC

    Hi K.,

    Apologies, I only now saw your post. I don't see a record of you contacting customer care under the Adobe ID you are using here on the forums. I'm sorry you had a poor experience if you decide to renew your Adobe Stock subscription by the 19th, thirty days from when you closed your most recent subscription, I can assist you with receiving a replacent for the accidental licenses.

     

    EBQ

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    712 replies

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    Payton Ware
    Payton Ware
    Participant
    Jun 23, 2019 4:15 AM UTC

    Hey Sheena,

    I was wondering if might ask for your assistance. I started my first month of Adobe stock today and the first item I licensed turned out to be a mistake. It was for file #216549725. Hoping I could replace this image for something else in the library.

    Thanks,

    Payton

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    Sheena Kaul
    Sheena Kaul
    Legend
    Jun 24, 2019 8:02 AM UTC

    Hi Payton,

    Sorry for the trouble it has caused to you.

    Since you have accidentally licensed 1 Adobe Stock file, I have added 1 image license to your account so that you can use it against a different image.

    Hope that helps!

    Feel free to update this thread in case of any additional questions.

    Regards,

    Sheena

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    kingas76415808
    Participant
    Jul 3, 2019 6:39 PM UTC

    Hi Sheena,

    I have accidentally licensed a font...I was simply trying to enlarge the thumbnail to get a better look at the font and ended up licensing it. Can this be helped? The font is: 

    #265941043

    Thanks in advance,

    Kinga

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    hayleyb7568251
    Participant
    May 24, 2019 4:27 PM UTC

    I have accidentally licensed a photo to my account, the license button is so easy to accidentally hit. How can I remove this photo from my purchased images?

    #203669981

    Thanks

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    Sheena Kaul
    Sheena Kaul
    Legend
    May 27, 2019 5:41 AM UTC

    Hi Hayley,

    Sorry for the trouble it has caused to you.

    Since you have accidentally licensed 1 Adobe Stock file, I have added 1 image license to your account so that you can use it against a different image.

    Hope that helps!

    Feel free to update this thread in case of any additional questions.

    Regards,

    Sheena

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    joleenp83485384
    Participant
    May 21, 2019 12:56 AM UTC

    Hi,

    I was browsing through images and accidentally licensed File#195697328.  Is it possible to unlicense this and get my credit back?

    Thank you!

    Joleen

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    Sheena Kaul
    Sheena Kaul
    Legend
    May 22, 2019 6:19 AM UTC

    Hi Joleen,

    Sorry for the trouble it has caused to you.

    Since you have accidentally licensed 1 Adobe Stock file, I have added 1 image license to your account so that you can use it against a different image.

    Hope that helps!

    Feel free to update this thread in case of any additional questions.

    Regards,

    Sheena

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    IntegralAg123
    IntegralAg123
    Participant
    May 2, 2019 8:04 PM UTC

    Hi!

    Unfortunately I too have run into the same problem as many people here. Not knowing what I was doing, I accidentally downloaded  this license #259018990 - and do not need it. Would it be possible for this to be reversed? Thanks in advance!

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    Sheena Kaul
    Sheena Kaul
    Legend
    May 3, 2019 11:01 AM UTC

    Hi Annabelle,

    Sorry for the trouble it has caused to you.

    Since you have accidentally licensed 1 Adobe Stock file, I have added 1 image license to your account so that you can use it against a different image.

    Hope that helps!

    Feel free to update this thread in case of any additional questions.

    Regards,

    Sheena

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    had00ken
    Participant
    Oct 29, 2019 8:38 PM UTC

    Hi Sheena, could you also revoke licence on my accidentally purchased #30235413 too please. Thank you

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    christopht63414241
    Participant
    May 2, 2019 10:18 AM UTC

    I accidentally licensed image  #242170913. Can this be reversed. Thanks

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    Sheena Kaul
    Sheena Kaul
    Legend
    May 2, 2019 2:01 PM UTC

    Hi Christoph,

    Sorry for the trouble it has caused to you.

    Since you have accidentally licensed 1 Adobe Stock file, I have added 1 image license to your account so that you can use it against a different image.

    Hope that helps!

    Feel free to update this thread in case of any additional questions.

    Regards,

    Sheena

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    genea23730578
    genea23730578
    Participant
    May 2, 2019 5:22 PM UTC

    Hi Sheena,

    You sent this communication to me in error. I am not Christoph.

    Translate
    joshs13948026
    Participant
    Apr 25, 2019 8:48 AM UTC

    Hi,

    I accidentally licensed image #94082701. Could I get the credit returned if possible?

    Thanks

    Translate
    Sheena Kaul
    Sheena Kaul
    Legend
    Apr 25, 2019 10:44 AM UTC

    Hi Josh,

    Since you have accidentally licensed 1 Adobe Stock image, I have added 1 free license to your account so that you can use that against this purchase.

    Hope that helps!

    Feel free to update this thread in case of any additional questions.

    Regards,

    Sheena

    Translate
    sherR
    Participant
    Apr 30, 2019 4:37 PM UTC

    Hi I just now mistakenly license image 31184794​.  Seems the button is in the wrong location.  Thanks

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    Silver_Kitsune
    Participant
    Apr 22, 2019 6:59 PM UTC

    I, too, have managed to find out just how easy it is to accidentally license images. Mine came while clicking back onto the browser page from another application and hitting that new "license" button in the bottom-right corner of the image in the process. It is image #52773734.  Can you remove this from my account and return the credit, please? Thanks! -- Susan

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    Sheena Kaul
    Sheena Kaul
    Legend
    Apr 23, 2019 10:12 AM UTC

    Hi Susan,

    Since you have accidentally licensed 1 Adobe Stock image, I have added 1 free license to your account so that you can use that against this purchase.

    Hope that helps!

    Feel free to update this thread in case of any additional questions.

    Regards,

    Sheena

    Translate
    doublez22095888
    doublez22095888
    Participant
    Apr 15, 2019 7:42 AM UTC

    Hi There,

    I accidentally licensed image #124595815

    Can I please get the credit returned?

    Thank you.

    Translate
    Sheena Kaul
    Sheena Kaul
    Legend
    Apr 15, 2019 11:47 AM UTC

    Hi there,

    Since you have accidentally licensed 1 Adobe Stock image, I have added 1 free license to your account so that you can use that against this purchase.

    Hope that helps!

    Feel free to update this thread in case of any additional questions.

    Regards,

    Sheena

    Translate
    kgtaylor
    Participant
    Apr 2, 2019 5:31 AM UTC

    Hi - I was trying to save a preview of an image and accidentally purchased/licensed it. AdobeStock_205195098
    Then I realized it's only a photo of a book, not a mockup, which is what I was looking for. I would like to return it, please.

    Thanks!

    Translate
    Sheena Kaul
    Sheena Kaul
    Legend
    Apr 2, 2019 10:04 AM UTC

    Hi Kristen,

    Since you have accidentally licensed 1 Adobe Stock image, I have added 1 free license to your account so that you can use that against this purchase.

    Hope that helps!

    Feel free to update this thread in case of any additional questions.

    Regards,

    Sheena

    Translate
      kgtaylor
      Participant
      Apr 2, 2019 3:06 PM UTC

      Thank you SO MUCH!!

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      sanm73933699
      sanm73933699
      Participant
      Apr 1, 2019 10:19 PM UTC

      Hello, please help. I licensed File #: 155421794 by accident. The image is offered in both JPEG and PSD mockup and I downloaded the wrong file by accident. Would you please undo this download? I will delete this JPEG. Thank you so much!

      Translate
      Sheena Kaul
      Sheena Kaul
      Legend
      Apr 2, 2019 10:01 AM UTC

      Hi San,

      Since you have accidentally licensed 1 Adobe Stock image, I have added 1 free license to your account so that you can use that against this purchase.

      Hope that helps!

      Feel free to update this thread in case of any additional questions.

      Regards,

      Sheena

      Translate
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