Known Participant

Answered

how do I unlicense something that I purchased accidentally?

Forum|Forum|10 years ago
July 20, 2015
143 replies
76511 views

I'm just now figuring out this adobe stock and there are buttons all over to license stuff, and I can't see any prices anywhere. I apparently have x photos that I can license as part of my subscription, but as I was traversing the site trying to see what stuff costs I ended up accidentally licensing a photo twice. It really needs more feedback on what I am about to do. So, how do I un-license the extra copy of a photo?

Thanks!

This topic has been closed for replies.

Correct answer WendellaBee

Hi K.,

Apologies, I only now saw your post. I don't see a record of you contacting customer care under the Adobe ID you are using here on the forums. I'm sorry you had a poor experience if you decide to renew your Adobe Stock subscription by the 19th, thirty days from when you closed your most recent subscription, I can assist you with receiving a replacent for the accidental licenses.

EBQ

Show previous replies

sharps100

Participant

Hi,

I'm hoping you might be able to help me too. I've noticed that I have accidently licensed two images. I thought I was saving these images to my library. These have not been downloaded. I'm on the month trial, is there anyway these two images can be moved into the library so i don't lose out on my 10 images allowance.

Thank you for your time

Shahpour

sharps100

Participant

just licensed a whole bunch of images but wanted them to go into my library to select later. i should have no licenses/bought images yet.

hope you can help

Shapour

twaritar3263062

Participating Frequently

Hi there,

Sorry for the trouble it has caused to you.

Please share the file IDs which you have accidentally licensed so that we can further assist you.

Regards,

Twarita

B

brookeh54985325

Participant

This happened to me as well. It's too easy to license something. Shouldn't there be an extra step to make sure someone wants to license? I would like a credit for #206752413. I was just trying to enlarge the image.

twaritar3263062

Participating Frequently

Hi Brooke,

Sorry for the trouble it has caused to you.

Since you have accidentally licensed 1 Adobe Stock file, I have added 1 image license to your account so that you can use it against a different image.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

I

imagine_it_web__89429542

Participant

I've accidently licensed these thinking I was saving them to my library :-(

#141422204

#118193673
#205879363

Jared

twaritar3263062

Participating Frequently

Hi there,

Sorry for the trouble it has caused to you.

Since you have accidentally licensed 3 Stock files, I have added 3 image licenses to your account so that you can use them against different images.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

I

imagine_it_web__89429542

Participant

Thank you!!!

Jared

On Fri, Mar 1, 2019 at 6:17 AM twaritar3263062 <forums_noreply@adobe.com>

aliartos81

Participant

Hello,

can we remove license for the photo #107014576, accidentaly selected..
thank you

twaritar3263062

Participating Frequently

Hi there,

Sorry for the trouble it has caused to you.

Since you have accidentally licensed one Adobe Stock file, I have added 1 image license to your account so that you can use it against a different image.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

W

wayneh3989035

Participant

Twarita,

Would it be possible to add an image credit for an accidental click? It's for image #224139002.

Thanks!

Wayne

K

kyleh1518464

Participant

I got an image I did not want and by the looks of this forum adobe stock is just a cash grab. you cant unlicense an image unless you google and find this forum. why not instead have a button or something to click that unlicenses the pictures? have the other apps lock the photo so you cant open it? Like no offense but you have to reply then wait a few hours maybe days for a response is just insane. I licensed this one but it does not work for what I need. So I got another one now this one is taking up an image spot FILE #: 100476146

Sheena Kaul

Legend

Hi Kyle,

I apologize for the trouble.

I've added the replacement to your account.

Regards,

Sheena

G

grubber01

Participant

I accidentally licensed the following image: #65471073

Can you please take this off our account.

TY

[moderator deleted the double of this post. You do not need to post multiple times. If your message is being moderated it will be released as soon as a moderator takes a look at it.]

Sheena Kaul

Legend

Hi John,

I checked your account details and I see that you've contacted our support team for the same.

As explained to you by the support staff there is no way that we can remove it from your license history even if we cancel this purchase of yours. The file will remain in your license history forever.

Let me know if I've misunderstood you.

Regards,

Sheena

G

grubber01

Participant

No ma’am, I understand. I would like to put my voice with others as I would like to have this as a feature to remove from the history. This image was an accident and is appalling to us. We do not want to be associated with this at all. We also have younger people on the team that DO NOT need to see these things (As well as us older ones). They should not even be allowed on Adobe Stock.

If anything, can you remove the picture from the history to keep us and others on the team from seeing it?

Thank you for your help.

D

dustins27216407

Participant

Hi there! I've licensed a business card template but the template is super small and blurry and so I'm wondering if there's anyway that I can unlicense the template?

Abambo

Community Expert

hm, could you please give the item number? If it is a business card template you probably need the correct program to use that.

ABAMBO | Hard- and Software Engineer | Photographer

J

j_scot

Participant

I was doing some prelimin research on my phone while finishing breakfast and was surprised that when I tap an image I only got options For what seemed like (add to cart, download, or search for similar). How about offering the ability to look at a larger version before someone decides whether to license!? At any rate, while trying to figure out whether or not there was a hidden way to view larger, I must have done whatever you guys have defined as the way to license an image because it now shows as licensed.

How can I reverse this?