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O
omnius42
Known Participant
July 20, 2015
Answered

how do I unlicense something that I purchased accidentally?

  • July 20, 2015
  • 143 replies
  • 76511 views

I'm just now figuring out this adobe stock and there are buttons all over to license stuff, and I can't see any prices anywhere.  I apparently have x photos that I can license as part of my subscription, but as I was traversing the site trying to see what stuff costs I ended up accidentally licensing a photo twice.  It really needs more feedback on what I am about to do.  So, how do I un-license the extra copy of a photo?

Thanks!

    This topic has been closed for replies.
    Correct answer WendellaBee

    Hi K.,

    Apologies, I only now saw your post. I don't see a record of you contacting customer care under the Adobe ID you are using here on the forums. I'm sorry you had a poor experience if you decide to renew your Adobe Stock subscription by the 19th, thirty days from when you closed your most recent subscription, I can assist you with receiving a replacent for the accidental licenses.

     

    EBQ

    143 replies

    Show previous replies
    H
    hankish
    Participant
    June 4, 2018

    I accidentally clicked the license button on a photo just now that is terrible.

    Can you help me unlicense it??

    twaritar3263062
    twaritar3263062
    Participating Frequently
    June 4, 2018

    Hi Hank,

    Sorry to hear that.

    Can you please share the file ID which you have accidentally licensed so that we can further assist you?

    Regards,

    Twarita

    H
    hankish
    Participant
    June 4, 2018

    The file id is "#112635289".

    On Mon, Jun 4, 2018 at 8:40 AM twaritar3263062 <forums_noreply@adobe.com>

    amandacorinium
    amandacorinium
    Participant
    May 29, 2018

    Hi,

    We have accidentally licensed image FILE #: 50754660

    Any way you can credit this one as we require a different image to use?

    Many thanks!

    twaritar3263062
    twaritar3263062
    Participating Frequently
    May 29, 2018

    Hi Amanda,

    Since you have accidentally licensed 1 Stock file, I have added one image license to your account so that you can use it against a different image.

    Hope this helps!

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

    S
    stepheno72610457
    Participant
    May 24, 2018

    Hi,

    I just accidentally licensed five images. Could I please receive refunded credits for these?

    #98351451

    #108117927

    #189533266

    #60289333

    #70823192

    thanks,

    Stephen

    twaritar3263062
    twaritar3263062
    Participating Frequently
    May 24, 2018

    Hi Stephen,

    Sorry to hear that.

    Since you have accidentally licensed 3 Stock files, I have added three image licenses to your account so that you can use them against different images.

    Hope this helps!

    Feel free to update this thread in case of any additional questions.

    Regards

    Twarita

    ghernalsteen
    ghernalsteen
    Participant
    May 25, 2018

    Hi there,

    I accidentally licensed a photo 67164981​ can I please have it removed, thank you!

    Autumn

    R
    RoseCity
    Participant
    April 27, 2018

    Hello,

    I found this thread as I too have made the error and accidentally licensed an image.FILE #: 200132941​ I had meant to save a preview to a library.

    Your help is appreciated in crediting for this.

    twaritar3263062
    twaritar3263062
    Participating Frequently
    April 27, 2018

    Hi Gordon,

    I see you have an Adobe account under the same ID as with forums.

    Since you have accidentally licensed a Stock image, I have added 1 image license to your account so that you can use it against a different image.

    Hope this helps!

    Feel free to update this thread in case of any additional questions.

    Regards

    Twarita

    davev90240848
    davev90240848
    Participant
    April 30, 2018

    Hi Twarita,

    I accidentally licensed a photo I did not mean to. Can you please credit the account back. My order was:

    Order # ADB030254034NL

    Regards

    Dave

    EFoo_86
    EFoo_86
    Participant
    April 4, 2018

    Hello, I did the same thing and licensed an image (122231237) by accident.  Anyway you can help me out?

    Thanks,

    Eric

    twaritar3263062
    twaritar3263062
    Participating Frequently
    April 4, 2018

    Hi Eric,

    I see you have an Adobe account under the same ID as with forums.

    Since you have accidentally licensed a Stock file, I have added 1 image license to your account so that you can use it against a different image.

    Hope this helps!

    Feel free to update this thread in case of any additional questions.

    Regards

    Twarita

    EFoo_86
    EFoo_86
    Participant
    April 4, 2018

    Great, thank you for the quick response!

    Eric

    C
    ceciliac99042235
    Participant
    March 29, 2018

    I have also done the same thing. I am actually surprised that this thread goes back to 2015 and Adobe hasn't fixed it yet? Seems like there should be a way to undo it ourselves without having to come here. Anyway, the image is 82825891 would you please take this off my account?

    Thank you

    twaritar3263062
    twaritar3263062
    Participating Frequently
    March 29, 2018

    Hi Cecilia,

    We apologize for the inconvenience. The following issue has already been reported to engineering and they are currently working on it. They have made some improvements and are continuously working on improvising on the Stock website

    I have added 1 image license to your account so that you might use it against a different image.

    Hope this helps!

    Feel free to update this thread in case of any additional questions.

    Regards

    Twarita

    L
    lukem76138881
    Participant
    March 30, 2018

    Thank you. You are great help.

    L
    lukem76138881
    Participant
    March 27, 2018

    I've accidentally licensed image 72480064 while trying to preview it.

    Can you please remove this from my account?

    Hope you add a confirmation button so we don't accidentally do this so easily. Maybe even add it as an optional step for those who have this issue.

    Thank you.

    twaritar3263062
    twaritar3263062
    Participating Frequently
    March 27, 2018

    Hi Nicolas,

    We apologize for the inconvenience caused to you. I just checked your account details and noticed that you have Adobe Stock subscription under the team's account.

    As I see that you are the primary admin of the team's account so you will have the option to contact our support team directly through your admin portal. They can further look into your account details and can make an exception(if any).

    Feel free to update this thread in case of any additional questions.

    sdh;ka;dsfla
    sdh;ka;dsfla
    Participant
    March 23, 2018

    I selected an image (#8684841) and was looking through the "more from this series" section below. I found an angle of the image I preferred (#8684862) but when I went to select "License and download to computer" I received a payment error. I've received this error before and have resolved it by just refreshing my browser, but what I didn't know was that if I refreshed the page, it would return me to the first image I clicked on and not the most recent image I was looking at, and I licensed that first image on accident rather than the image I had scrolled to and was interested in licensing.

    Is there any way I can un-license that image (#8684841)?

    -Brittany

    twaritar3263062
    twaritar3263062
    Participating Frequently
    March 23, 2018

    Hi Brittany,

    I see you have an Adobe account under the same ID as with forums.

    Since you have accidentally licensed the Stock file(8684841), I have added an image license to your account so that you can use it against a different image.

    Hope that helps!

    Feel free to update this thread in case of any additional questions.

    Regards

    Twarita

      sdh;ka;dsfla
      sdh;ka;dsfla
      Participant
      March 23, 2018

      Thank you SO much! You are so helpful! Have a great weekend

      C
      chancew99285192
      Participant
      March 23, 2018

      Hi,

      I was exploring the options for purchasing Adobe Stock, which I did purchase, but I didn't realize that it would automatically license the image I had selected and not ask me after I had purchased the monthly subscription.

      The image code is 91090121

      Can you unlicense this image for me?

      - Chance

      Sheena Kaul
      Sheena Kaul
      Legend
      March 23, 2018

      Hi Chance,

      Since you have accidentally licensed the Stock file(91090121), I have added an image license to your account so that you can use it for a different image.

      Hope that helps!

      Feel free to update this thread in case of any additional questions.

      Regards,

      Sheena

      PhotoMeli
      PhotoMeli
      Participant
      March 15, 2018

      Hello,

      The following image was licensed without intending to do so. Browser was acting up.

      https://stock.adobe.com/images/thai-blue-fighting-fish/164446202

      If a member of staff could remove this license from my account and restore the credit, I'd be very grateful.

      Thank you in advance and have a great day.

      twaritar3263062
      twaritar3263062
      Participating Frequently
      March 15, 2018

      Hi Melisa,

      I have added 1 image license to your account so that you can use it against a different image.

      Hope this helps!

      Feel free to update this thread in case of any additional questions.

      Regards

      Twarita

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