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how do I unlicense something that I purchased accidentally?

Forum|Forum|10 years ago
July 20, 2015
143 replies
76511 views

I'm just now figuring out this adobe stock and there are buttons all over to license stuff, and I can't see any prices anywhere. I apparently have x photos that I can license as part of my subscription, but as I was traversing the site trying to see what stuff costs I ended up accidentally licensing a photo twice. It really needs more feedback on what I am about to do. So, how do I un-license the extra copy of a photo?

Thanks!

This topic has been closed for replies.

Correct answer WendellaBee

Hi K.,

Apologies, I only now saw your post. I don't see a record of you contacting customer care under the Adobe ID you are using here on the forums. I'm sorry you had a poor experience if you decide to renew your Adobe Stock subscription by the 19th, thirty days from when you closed your most recent subscription, I can assist you with receiving a replacent for the accidental licenses.

EBQ

Show previous replies

M

mandyf67576135

Participant

I have the same issue with an accidental licensing of an image I don't want. I have a wacom tablet and accidentally purchased an image by hovering over the button while navigating.

The image is #142899487

Could I please get these credits back?

twaritar3263062

Participating Frequently

Hi Mandy,

I see you have an Adobe account under the same ID as with forums.

Since you have accidentally licensed Stock file(142899487), I have added 1 image license to your account so that you can use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

E

emilyz80246270

Participant

Hi there,

I accidentally licensed 6 cat/dog images today when I thought I was saving them to my library to sift through. I downloaded the one image I wanted and the other 5 need to go! Can you help me?

twaritar3263062

Participating Frequently

Hi Emily,

Sorry to hear that.

Please share the file IDs which you have accidentally licensed so that we can further assist you.

Regards

Twarita

Participant

95558684 https://stock.adobe.com/images/dog-and-cat-under-a-plaid/175032322?prev_url=detail

175032322

160801

These are the file ID's

I

InertiaCreeps

Participant

I made the mistake of licensing images which I thought I was merely adding items to my library for future use. I didn't realize it would take away from my allotment. Instead believed I was essentially placing them as 'favorites' in a way.

Could you fix this error for me as my 10 stocks are practically moved up but I am not planning on using the images currently held.

Image numbers are:

#97429377

#89639121

#43499945

#117521312

#117513306

#89653696

#61011028

Sorry for any inconvenience this may cause and thank you so much in advance.

twaritar3263062

Participating Frequently

Hi Karen,

Since you have accidentally licensed Stock images, I have added 7 image credits to your account so that you can license different images instead.

Also, please see the help document: Stock FAQ: How to license an image with Adobe Stock?

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

A

annietyndall

Participant

Hello!

I accidentally licensed an image as well. Is there any way to get a credit back for our team?

Thank You,

Annie

twaritar3263062

Participating Frequently

Hi Annie,

Can you please share the file ID which you have accidentally licensed so that we can help you further?

Regards

Twarita

A

annietyndall

Participant

Yes, the file ID is:

#11705604

Does that help?

Thank You!

Annie

L

lorenzoc89661288

Participant

Hi @Beverley,

I also have accidentally licensed 3 images while moving photos around libraries. Only realised when all photos were moved.

The photos I accidentally licensed and would like the license revoked are:

Thank you in advance!

twaritar3263062

Participating Frequently

Hi Lorenzo,

I have already added 3 image credits to your account.

Please see the thread: Re: how do I unlicense something that I purchased accidentally?

Regards

Twarita

J

jvc1983

Participant

Hi I'm a new user and I accidentally licensed a photo too.

#140023990

Does this mean I'm going to be charged for this photo? If so, how much? It's shows as a standard photo/license.

Additionally, upon joining it showed that I had 10 photos available. When I accidentally licensed this photo, it's now showing that I have 9 photos available. Are the available photos free (i.e. will I not be charged for the accidental licensed photo)?

Sheena Kaul

Legend

Hi Joe,

I have checked your account and I see that you had accidentally licensed that image and therefore it used up 1 licenses from your 10 licenses allocated as per the subscription plan.

However, since there is no way to unlicense the image, I have added 1 credit to your account so that you can use it against this image for a different one.

Additionally, please see Stock FAQ: How to license an image with Adobe Stock? for more details.

Let me know if that helps!

Regards,

Sheena

D

davidm83133649

Participant

Hello Sheena,

I also mistakenly clicked the license instead of add preview to Library button one two images, can you help me choose 2 different images?

FILE #: 72212449

FILE #: 132767237

Thank you,

Dave

C

chrism79633076

Participant

Hi, like many other people I accidentally clicked on the licence button instead of the preview button. Image in question was #: 76966347.

I can't believe that this is still a one-click process considering the amount of replies to this, and other, threads.

Could I please get a credit for the mistaken image and I'll try and be more careful with my clicks in future!

Thanks

twaritar3263062

Participating Frequently

Hi Chris,

I have added an image credit to your account so that you can license a different image instead.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

A

annies99981796

Participant

I've accidentally licensed image #128040803.

Can you please remove this from my account?

Thank you.

R

reneesos

Participant

Hello,

I accidentally licensed an image less than 5 minutes ago clicking through the site, logged into a private client's account.

I'd like to return the image or unlicense the image. The number of the image is #130972203

Thanks!

Sheena Kaul

Legend

Hi Renee,

I checked your account and see that you had accidentally licensed the image# as mentioned by you in the post above.

I apologize for the troubles that you've faced and have added a credit to your account against that image as it cannot be returned.

You can use it for a different image.

Let me know if that helps!

Regards,

Sheena

IlariaPapini

Participant

Hello everyone,

I'm having a similar issue.

I licensed image N. FILE: 81768025 but, once downloaded, the file results way darker than the picture in the preview.

To resolve the issue on my own, I licensed and downloaded file n°81768033 (which is the same image but darker) thinking that maybe the two files have been swapped somehow, but found out that neither is the correct match to the preview picture for file n°81768025.

I’d really appreciate if you could help me get the correct image and refund me of one lost license, if at all possible.

Thank you in advance.

twaritar3263062

Participating Frequently

Hi Illaria,

I apologize for the trouble. I licensed and Downloaded the file ID (81768025) and agree with you that the file appears darker than the image in the preview.

I have added an image credit to your account so that you can license a different image instead. I will be reporting the same image to the concerned team so that they can get it fixed.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

IlariaPapini

Participant

Thank you so much Twarita!

I actually needed that particular image for a specific project, so can I ask you usually how long does it take for an image to get fixed?

Sorry for bothering you once more, but I'm really grateful for your intervention.

Have an awesome day

Ilaria

N

Ndevu

Participant

hi Bev

Just started using adobe stock and also made a mistake by downloading 95457282.

please help

regards Dale

twaritar3263062

Participating Frequently

Hi Dale,

As you have accidentally licensed an Adobe Stock image, I have added an image credit to your account so that you can license a different image instead.

Kindly go through the help document as well: Stock FAQ: How to license an image with Adobe Stock?

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

N

Ndevu

Participant

hi Twarita

I really appreciate the Help

On Mon, Nov 6, 2017 at 12:17 PM, twaritar3263062 <forums_noreply@adobe.com>

Show more replies

Just started using adobe stock and also made a mistake by downloading 95457282.

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