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omnius42
Known Participant
Jul 20, 2015 11:17 PM UTC
Answered

how do I unlicense something that I purchased accidentally?

I'm just now figuring out this adobe stock and there are buttons all over to license stuff, and I can't see any prices anywhere.  I apparently have x photos that I can license as part of my subscription, but as I was traversing the site trying to see what stuff costs I ended up accidentally licensing a photo twice.  It really needs more feedback on what I am about to do.  So, how do I un-license the extra copy of a photo?

Thanks!

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    WendellaBee
    WendellaBeeCorrect answer
    Inspiring
    Dec 16, 2019 10:11 PM UTC

    Hi K.,

    Apologies, I only now saw your post. I don't see a record of you contacting customer care under the Adobe ID you are using here on the forums. I'm sorry you had a poor experience if you decide to renew your Adobe Stock subscription by the 19th, thirty days from when you closed your most recent subscription, I can assist you with receiving a replacent for the accidental licenses.

     

    EBQ

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    712 replies

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    jennifera10828618
    Participant
    Oct 18, 2017 2:38 PM UTC

    Beverly -

    I've also made an error licensing things by accident.  The images I'd like to "return" are:

    166797023

    166797038

    Please return the two credits.  Thank you - Jen McCarron

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    Sheena Kaul
    Sheena Kaul
    Legend
    Oct 18, 2017 2:50 PM UTC

    Hi Jen,

    The credits have already been added.

    Please check.

    Regards,

    Sheena

    Translate
    trevor.capozza
    trevor.capozza
    Participant
    Oct 21, 2017 12:32 AM UTC

    Hi Sheena,

    I have accidentally purchased a set of icons while trying to view the licensing options.

    Can you credit me back on this one please?

    This is in reference to #122478840

    Thanks!

    Translate
    mattdoherty91
    Participant
    Oct 13, 2017 8:54 AM UTC

    Hi Beverley,


    Alas, the same thing has happened to me - I wanted to enlarge a photo for a preview and instead clicked on 'license' accidentally. The photo in question is #123195224 - if this credit could be returned, I would be very grateful.

    Yours,

    Matt.

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    Beverley Gray
    Beverley Gray
    Inspiring
    Oct 13, 2017 10:02 AM UTC

    Hi Matt

    I've added a credit to your account.

    Kind regards

    Bev

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    jennifera10828618
    Participant
    Oct 18, 2017 2:16 PM UTC

    Beverly -

    I've also made an error licensing things by accident.  The images I'd like to "return" are:

    166797023

    166797038

    Please return the two credits.  Thank you - Jen McCarron

    Translate
    Dawnsy84
    Participant
    Oct 7, 2017 8:17 PM UTC

    Hi,

    I have accidentally licenced an image whilst browsing on my phone. This is so easy to do, there should be a confirmation question or something. I literally touched the screen to scroll and it added the licensed tick.

    If it can be cancelled the image number was 85510035 Ribbon Animals Logo abstract design vector template...Fox, Cat, - image | Adobe Stock 

    If not please take on board that there is an issue here with how easy an accidental purchase is evident from the number of comments here, (probably more a problem on mobile devices).

    Kind regards,

    Dawn

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    twaritar3263062
    twaritar3263062
    Participating Frequently
    Oct 8, 2017 10:02 AM UTC

    Hi Dawn,

    I have added an image credit to your account so that you can license a different image instead.

    Hope this helps!

    Feel free to update this thread in case of any additional query.

    Regards,

    Twarita

    Translate
      Dawnsy84
      Participant
      Oct 8, 2017 11:11 AM UTC

      Thank-you Twarita. Please also suggest to the development team that a check should be added to confirm license.

      Kind regards,

      Dawn

      Translate
      johannaw46247761
      johannaw46247761
      Participant
      Jun 2, 2017 6:25 PM UTC

      i accidentally licensed a couple of images

      #78688675

      #36192836

      thank you!!

      Translate
      irenym48591749
      irenym48591749
      Participant
      May 26, 2017 8:38 AM UTC

      Hi guys, I've just done the same thing on my account! I didn't mean to download the image, I just wanted to have a look at the options! Can someone please help? I cannot find where I can contact someone. Thanks.

      Translate
      Kanikas
      Kanikas
      Legend
      May 26, 2017 1:02 PM UTC

      Hi Irenym48591749,

      As you mentioned that you accidentally licensed an image, kindly use this link to contact support: support.

      Feel free to update the thread for any other issue.

      Regards

      Kanika

      Translate
      bryanberg1278
      bryanberg1278
      Participant
      May 22, 2017 5:37 PM UTC

      Also accidental purchase. Is this really the only way to have removed? I am a subscriber, did not download.

      #144146205

      144146205

      Translate
      bryanberg1278
      bryanberg1278
      Participant
      May 22, 2017 6:48 PM UTC

      Charge going through - help - is there any way to contact this Adobe Stock service?

      Translate
      bryanberg1278
      bryanberg1278
      Participant
      May 22, 2017 7:01 PM UTC

      Okay ... this is ridiculous and should not be THIS difficult to contact somebody, and this TEN PAGE thread of people with similar problems seems to be the ONLY way.

      Challenging this with my card, and of course I am DONE WITH ADOBE STOCK.

      Translate
      rachels96576951
      Participant
      May 22, 2017 9:00 AM UTC

      Hi Bev

      I have done the same, and I can't seem to be able to get to the chat option to talk to anyone at Adobe about this. I was clicking on the image to enlarge it on the preview page, but somehow managed to license it.

      Its file #64624304

      candle and gemstones - image | Adobe Stock

      Can you please correct this for me, and add a credit to my account?

      Thanks

      Rachel

      Translate
      Beverley Gray
      Beverley Gray
      Inspiring
      May 22, 2017 10:00 AM UTC

      Hi Rachel

      I've added a credit to your account to replace the image licensed by mistake.

      Kind regards

      Bev

      Translate
      christyg2788
      Participant
      May 18, 2017 6:50 PM UTC

      Hi there Bev,

      Unfortunately I am in the same boat as everyone else.

      I accidentally purchased a license for 104427678 and it was $499!! Definitely not something my company is going to be pleased with. If there is any way you could assist me in getting my money back I would greatly appreciate it.

      If it needs to be discussed further you can reach me at (edited by mod)

      Thank you,

      Christina

      Translate
        Kanikas
        Kanikas
        Legend
        May 18, 2017 7:14 PM UTC

        Hi Christina,

        I understand that you licensed an image for $449 and you are looking for a refund. I would request you to kindly get in touch with support for help: support

        Hope that helps.

        Regards

        Kanika

        Translate
        michelles90747389
        Participant
        May 1, 2017 8:43 PM UTC

        Hi Bev,

        We accidentally licensed image #97001196. Will you issue an image credit to our account? Because we were trying to download a preview, instead of purchase the image. Thank you.

        Warm regards,

        Dawn

        Translate
        Kanikas
        Kanikas
        Legend
        May 2, 2017 11:31 AM UTC

        Hi Michelles90747389,

        I see you have an Adobe account under the same Adobe ID as with forums. As you mentioned, you have licensed an image by mistake, I've added an image credit to your account so that you can license a different image instead.

        Hope that helps.

        Feel free to update the thread for any other query.

        Regards

        Kanika

        Translate
        jhfergus
        Participant
        Apr 3, 2017 5:44 PM UTC

        Hello, I have repeated the above mentioned - I accidentally hit the license button. Image: 67497162.

        Jonathan Ferguson

        Translate
        Kanikas
        Kanikas
        Legend
        Apr 3, 2017 6:07 PM UTC

        Hi Jhfergus,

        I've added an image credit to your account so that you can license a different image instead.

        Hope this helps.

        Translate
        Silverblue AB
        Silverblue AB
        Participant
        Apr 4, 2017 9:41 AM UTC

        Hi,

        I am guilty as charged to the same crime as everyone else above, just that I have no idea what the image number was or where it dissappeared.

        Thanks.

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