Skip to main content
omnius42
Known Participant
Jul 20, 2015 11:17 PM UTC
Answered

how do I unlicense something that I purchased accidentally?

I'm just now figuring out this adobe stock and there are buttons all over to license stuff, and I can't see any prices anywhere.  I apparently have x photos that I can license as part of my subscription, but as I was traversing the site trying to see what stuff costs I ended up accidentally licensing a photo twice.  It really needs more feedback on what I am about to do.  So, how do I un-license the extra copy of a photo?

Thanks!

    This topic is closed to new replies. Start a new post to keep the conversation going.
    WendellaBee
    WendellaBeeCorrect answer
    Inspiring
    Dec 16, 2019 10:11 PM UTC

    Hi K.,

    Apologies, I only now saw your post. I don't see a record of you contacting customer care under the Adobe ID you are using here on the forums. I'm sorry you had a poor experience if you decide to renew your Adobe Stock subscription by the 19th, thirty days from when you closed your most recent subscription, I can assist you with receiving a replacent for the accidental licenses.

     

    EBQ

    View reply

    712 replies

    Show previous replies
    veg.corey
    veg.corey
    Participating Frequently
    Mar 29, 2017 4:39 PM UTC

    Hi there,

    I accidentally downloaded these images, I thought they were already downloaded as I'm saving for archives. Please remove these:

    #24864884

    #19478929

    #9989218

    #9821873

    #5396553

    #418814

    #66582720

    #66164718

    #66163678

    #65252356

    #52524410

    #47489440

    #47409672

    #46891300

    #39610868

    #25469351

    Thank you!

    Translate
    Kanikas
    Kanikas
    Legend
    Mar 31, 2017 2:03 PM UTC

    Hi Veg.corey,

    Since it's not possible to un-license the images, I've added 16 image credits to your account so that you license different images instead.

    Hope this helps.

    Translate
    veg.corey
    veg.corey
    Participating Frequently
    Mar 31, 2017 2:06 PM UTC

    Thank you!

    Translate
    CrisRod63
    Participant
    Mar 23, 2017 5:35 PM UTC

    I just accidentally licensed a $500+ image. I assure you, this was not my intention. I need that linseed removed before I get charged. I think someone at Adobe needs to rethink this whole interface. At the every least change the color of the button you license the expensive images with.

    The file in question is.

    FILE #: 112256482

    Translate
    suzanner1506131
    Participant
    Mar 15, 2017 7:12 PM UTC

    Hello Adobe,

    I accidentally hit the license button and purchased the license for the following photo:

    #117141044

    Can I please receive a credit back for this?

    Thank you!

    Translate
    Beverley Gray
    Beverley Gray
    Inspiring
    Mar 17, 2017 11:18 AM UTC

    Hi SR

    I've added a credit to your team entitlement to replace the image licensed by mistake.

    Kind regards

    Bev

    Translate
    m_jl62471426
    m_jl62471426
    Participant
    Mar 17, 2017 4:08 PM UTC

    Bev:

    I was just looking at the St. Patrick's Day images, clicked on a few to enlarge them, and found that I had accidentally licensed two images that I did not want. Are you able to reverse this for me?

    M J Lucherini

    Translate
    letitiam37674727
    letitiam37674727
    Participant
    Mar 2, 2017 6:28 PM UTC

    Hi,

    I just accidentally licensed the same photo ( #137556521) twice. Is there a way to undo this?

    Thanks for your help!

    Translate
    spsb84
    Inspiring
    Mar 2, 2017 7:13 PM UTC

    Hi letitiam,

    We have added a credit to your Adobe Stock account.

    Request you to sign in to Stock.adobe.com and verify.

    Thanks

    Simar

    Translate
    tsvetelinan36957989
    tsvetelinan36957989
    Participant
    Mar 6, 2017 11:08 AM UTC

    Hi,

    I have just licensed an image  #136906511 by mistake. Is it possible to unlicense it?

    Thank you in advance.

    Regards,

    Tsvetelina

    Translate
    angelah99282160
    Participant
    Mar 2, 2017 5:26 PM UTC

    This morning I thought I was adding potential images to an idea file in my library, however, I inadvertently licensed the following images.  Is there a way to undo the transactions?

    Thank you in advance for your assistance!

    127239179

    128517128

    130430184

    127334870

    126311834

    127238337

    127238942

    130760937

    130760964

    Translate
    spsb84
    Inspiring
    Mar 2, 2017 7:07 PM UTC

    Hi angelah,

    We cannot undo image licenses accidentally licensed.

    As an exception/goodwill gesture, we have added credits to your Adobe Stock account.

    Request you to sign in to Stock.adobe.com and verify.

    Thanks

    Simar

    Translate
    peace weaver
    Participant
    Feb 23, 2017 3:55 AM UTC

    Wow, just noticed a bunch of images got accidentally licensed, when I was simply trying to save them to a library. Can you advise on how to unlicense, OR remove it for me for every image accidentally licensed on 2/22/17? (I have not intentionally licensed any image today)

    Translate
    peace weaver
    Participant
    Feb 23, 2017 11:44 PM UTC

    If it helps, I'm including the images I accidentally licensed below:

    #125591609
    #114255766
    #64051892
    #96612826
    #13113748
    #113724126
    #14492043

    Seems like its WAY TOO EASY to do this and there should at the very least be an UNDO function!

    Thanks!

    ~Iz

    Translate
    katef15154426
    katef15154426
    Participant
    Feb 16, 2017 11:29 AM UTC

    Hi Beverly!

    I accidentally licensed image 104953538. Can you please help?

    Translate
    Beverley Gray
    Beverley Gray
    Inspiring
    Feb 20, 2017 5:06 PM UTC

    Hi katef15154426

    I've added a credit to your account to replace the one licensed in error.

    Kind regards

    Bev

    Translate
    KrissyUCR
    Participant
    Jan 23, 2017 1:30 AM UTC

    Ugh. I have ALSO made the same mistake everyone else is making (WHO DESIGNED THIS INTERFACE!? GOOD GAWD!).

    This is my first time using Adobe Stock and while I thought I was adding items to my lightbox I was buying licenses.

    So...7 images. I'm speaking to Alok on Adobe chat and he says there is nothing he can do, refused to help in any way (despite linking him to this thread), so I'm reaching out here to see if I can get any luck.

    I haven't downloaded a single one, is there anything can be done?

    #60212128

    #66838480

    #46067639

    #54950053

    #116529618

    #60373494
    Translate
    Beverley Gray
    Beverley Gray
    Inspiring
    Jan 24, 2017 11:46 AM UTC

    Hi KrissyUCR

    I have added some credits to your account as a gesture of goodwill.

    Please use the Preview option to save images to a library - see Using Adobe Stock

    Kind regards

    Bev

    Translate
    nancyl33125122
    nancyl33125122
    Participant
    Jan 20, 2017 7:44 PM UTC

    Like what seems like thousands of others, I have accidentally licensed two images that I only wanted to save to my lightbox. I need to be able to unlicense these two images and get my monthlly credit back...how can I do this?

    Translate
    WendellaBee
    WendellaBee
    Inspiring
    Jan 21, 2017 1:53 AM UTC

    Please provide the file ID numbers for the assets you accidentally licensed.

    EBQ

    Translate
    nicolab17505328
    Participant
    Jan 20, 2017 6:42 PM UTC

    I accidentally purchased FILE #: 122977706 . How do I unlicense this and get my download back for the correct image? It is way too easy to accidentally make a purchase.

    Translate
    WendellaBee
    WendellaBee
    Inspiring
    Jan 21, 2017 2:02 AM UTC

    Hi NB,

    I've granted you a credit for the image. You'll see the credit the next time you sign into Adobe Stock.

    EBQ

    Translate
    Show more replies
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices