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omnius42
Known Participant
July 20, 2015
Answered

how do I unlicense something that I purchased accidentally?

  • July 20, 2015
  • 143 replies
  • 76511 views

I'm just now figuring out this adobe stock and there are buttons all over to license stuff, and I can't see any prices anywhere.  I apparently have x photos that I can license as part of my subscription, but as I was traversing the site trying to see what stuff costs I ended up accidentally licensing a photo twice.  It really needs more feedback on what I am about to do.  So, how do I un-license the extra copy of a photo?

Thanks!

    This topic has been closed for replies.
    Correct answer WendellaBee

    Hi K.,

    Apologies, I only now saw your post. I don't see a record of you contacting customer care under the Adobe ID you are using here on the forums. I'm sorry you had a poor experience if you decide to renew your Adobe Stock subscription by the 19th, thirty days from when you closed your most recent subscription, I can assist you with receiving a replacent for the accidental licenses.

     

    EBQ

    143 replies

    Show previous replies
    veg.corey
    veg.corey
    Participating Frequently
    March 29, 2017

    Hi there,

    I accidentally downloaded these images, I thought they were already downloaded as I'm saving for archives. Please remove these:

    #24864884

    #19478929

    #9989218

    #9821873

    #5396553

    #418814

    #66582720

    #66164718

    #66163678

    #65252356

    #52524410

    #47489440

    #47409672

    #46891300

    #39610868

    #25469351

    Thank you!

    Kanikas
    Kanikas
    Legend
    March 31, 2017

    Hi Veg.corey,

    Since it's not possible to un-license the images, I've added 16 image credits to your account so that you license different images instead.

    Hope this helps.

    veg.corey
    veg.corey
    Participating Frequently
    March 31, 2017

    Thank you!

    C
    CrisRod63
    Participant
    March 23, 2017

    I just accidentally licensed a $500+ image. I assure you, this was not my intention. I need that linseed removed before I get charged. I think someone at Adobe needs to rethink this whole interface. At the every least change the color of the button you license the expensive images with.

    The file in question is.

    FILE #: 112256482

    S
    suzanner1506131
    Participant
    March 15, 2017

    Hello Adobe,

    I accidentally hit the license button and purchased the license for the following photo:

    #117141044

    Can I please receive a credit back for this?

    Thank you!

    Beverley Gray
    Beverley Gray
    Inspiring
    March 17, 2017

    Hi SR

    I've added a credit to your team entitlement to replace the image licensed by mistake.

    Kind regards

    Bev

    m_jl62471426
    m_jl62471426
    Participant
    March 17, 2017

    Bev:

    I was just looking at the St. Patrick's Day images, clicked on a few to enlarge them, and found that I had accidentally licensed two images that I did not want. Are you able to reverse this for me?

    M J Lucherini

    letitiam37674727
    letitiam37674727
    Participant
    March 2, 2017

    Hi,

    I just accidentally licensed the same photo ( #137556521) twice. Is there a way to undo this?

    Thanks for your help!

    S
    spsb84
    Inspiring
    March 2, 2017

    Hi letitiam,

    We have added a credit to your Adobe Stock account.

    Request you to sign in to Stock.adobe.com and verify.

    Thanks

    Simar

    tsvetelinan36957989
    tsvetelinan36957989
    Participant
    March 6, 2017

    Hi,

    I have just licensed an image  #136906511 by mistake. Is it possible to unlicense it?

    Thank you in advance.

    Regards,

    Tsvetelina

    A
    angelah99282160
    Participant
    March 2, 2017

    This morning I thought I was adding potential images to an idea file in my library, however, I inadvertently licensed the following images.  Is there a way to undo the transactions?

    Thank you in advance for your assistance!

    127239179

    128517128

    130430184

    127334870

    126311834

    127238337

    127238942

    130760937

    130760964

    S
    spsb84
    Inspiring
    March 2, 2017

    Hi angelah,

    We cannot undo image licenses accidentally licensed.

    As an exception/goodwill gesture, we have added credits to your Adobe Stock account.

    Request you to sign in to Stock.adobe.com and verify.

    Thanks

    Simar

    P
    peace weaver
    Participant
    February 23, 2017

    Wow, just noticed a bunch of images got accidentally licensed, when I was simply trying to save them to a library. Can you advise on how to unlicense, OR remove it for me for every image accidentally licensed on 2/22/17? (I have not intentionally licensed any image today)

    P
    peace weaver
    Participant
    February 23, 2017

    If it helps, I'm including the images I accidentally licensed below:

    #125591609
    #114255766
    #64051892
    #96612826
    #13113748
    #113724126
    #14492043

    Seems like its WAY TOO EASY to do this and there should at the very least be an UNDO function!

    Thanks!

    ~Iz

    katef15154426
    katef15154426
    Participant
    February 16, 2017

    Hi Beverly!

    I accidentally licensed image 104953538. Can you please help?

    Beverley Gray
    Beverley Gray
    Inspiring
    February 20, 2017

    Hi katef15154426

    I've added a credit to your account to replace the one licensed in error.

    Kind regards

    Bev

    K
    KrissyUCR
    Participant
    January 23, 2017

    Ugh. I have ALSO made the same mistake everyone else is making (WHO DESIGNED THIS INTERFACE!? GOOD GAWD!).

    This is my first time using Adobe Stock and while I thought I was adding items to my lightbox I was buying licenses.

    So...7 images. I'm speaking to Alok on Adobe chat and he says there is nothing he can do, refused to help in any way (despite linking him to this thread), so I'm reaching out here to see if I can get any luck.

    I haven't downloaded a single one, is there anything can be done?

    #60212128

    #66838480

    #46067639

    #54950053

    #116529618

    #60373494
    Beverley Gray
    Beverley Gray
    Inspiring
    January 24, 2017

    Hi KrissyUCR

    I have added some credits to your account as a gesture of goodwill.

    Please use the Preview option to save images to a library - see Using Adobe Stock

    Kind regards

    Bev

    nancyl33125122
    nancyl33125122
    Participant
    January 20, 2017

    Like what seems like thousands of others, I have accidentally licensed two images that I only wanted to save to my lightbox. I need to be able to unlicense these two images and get my monthlly credit back...how can I do this?

    WendellaBee
    Adobe Employee
    WendellaBee
    Adobe Employee
    January 21, 2017

    Please provide the file ID numbers for the assets you accidentally licensed.

    EBQ

    N
    nicolab17505328
    Participant
    January 20, 2017

    I accidentally purchased FILE #: 122977706 . How do I unlicense this and get my download back for the correct image? It is way too easy to accidentally make a purchase.

    WendellaBee
    Adobe Employee
    WendellaBee
    Adobe Employee
    January 21, 2017

    Hi NB,

    I've granted you a credit for the image. You'll see the credit the next time you sign into Adobe Stock.

    EBQ

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