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Answered

how do I unlicense something that I purchased accidentally?

Forum|Forum|10 years ago
July 20, 2015
143 replies
76511 views

I'm just now figuring out this adobe stock and there are buttons all over to license stuff, and I can't see any prices anywhere. I apparently have x photos that I can license as part of my subscription, but as I was traversing the site trying to see what stuff costs I ended up accidentally licensing a photo twice. It really needs more feedback on what I am about to do. So, how do I un-license the extra copy of a photo?

Thanks!

This topic has been closed for replies.

Correct answer WendellaBee

Hi K.,

Apologies, I only now saw your post. I don't see a record of you contacting customer care under the Adobe ID you are using here on the forums. I'm sorry you had a poor experience if you decide to renew your Adobe Stock subscription by the 19th, thirty days from when you closed your most recent subscription, I can assist you with receiving a replacent for the accidental licenses.

EBQ

Show previous replies

tedb86217194

Participant

I just accidentally licensed #5019488 in my account. May I have that removed from my library? Thank you!

Ted Burnham

WendellaBee

Adobe Employee

Hi Ted,

You can delete it from your library, but the image will remain in your license history. I have granted you a credit for this image. You will see the credit the next time you sign into Adobe Stock.

EBQ

T

taliam11475548

Participant

Hi EBQ, The images are the following-

39351612

and

109327784. My apologies, I will be more careful now that I understand the process. Thank you!

WendellaBee

Adobe Employee

Hi Talia,

I've granted you credits for the two images. You'll see then the next time you sign into Adobe Stock.

EBQ

frank ek90384

Participant

I also accidentally licensed two images - please give me credit for these: FILE #: 132549378; FILE #: 132580617 https://stock.adobe.com/stock-photo/beautiful-shanghai-skyline-at-night-modern-urban-background/132549378

I downloaded one because I didn't know I could undo, I'll relicense if I end up using it, we're not using unlicensed pictures.

It should not be possible to accidentally license without confirmation!!!

Thank you,

Nadine

T

taliam11475548

Participant

Hi There, I have also licensed two images mistakenly, I thought i was saving the preview to my library, to review later, as I did with other artworks originally. What should I do? It should be clear I have not downloaded or used the images.

WendellaBee

Adobe Employee

Hi Talia,

Please provide the ID#s of the items you accidentally licensed.

EBQ

D

dylanwalsh

Participant

Wow. Seems Adobe needs to fix this issue. I made the absolute misfortunate mistake of licensing a $249 photo when I thought I was only paying $.99! I was mortified. We're a nonprofit charity and we don't have that kind of money to spend on a photo (for $249, one can get 750 pictures at Shutterstock!). Because I had downloaded the picture to my computer, Adobe wouldn't refund the money and remove the license — the way it seems to be doing so here for others. Instead, they gave me 4 credits (four 99 cent pictures). I'm really unhappy about it, so much that, when my membership is up, I'm going to purchase pictures elsewhere. $249 for one picture was quite financially a wipe out for us. And that Adobe seems to have no trouble telling me to simply delete a picture after it's been accidentally downloaded/licensed, I don't know why they couldn't do likewise for me. Adobe really needs to make it a little more difficult to make accidental licensing, especially if the picture is more than 99 cents.

C

clubjoe

Participant

Same happened to me, i accidentally clicked license and wasted a credit on a photo i just wanted to preview (#127821475) is there a way to undue this action?

WendellaBee

Adobe Employee

Hi Joe,

What is the ID # of the image, please?

EBQ

C

clubjoe

Participant

#127821475

T

tannerhewitt

Participant

Also having a licensing issue. Accidentally clicked on the following photo:

#4008796

Not sure what to do, any help would be very much appreciated.

Thanks!!

Tanner

WendellaBee

Adobe Employee

Hi Tanner,

I've granted you a credit for that image. You'll see the credit the next time you sign into Adobe Stock.

EBQ

Kanikas

Legend

LOCKING THE DISCUSSION

C

carminiae59836335

Participant

Hi, I messaged you earlier but went out of this forum, because I don't know how else to contact you on here. Anyhow I made at least 2 mistaken purchases when I wanted something very similar. I deleted one thinking it will give back a license but it did not. How do I do this?

WendellaBee

Adobe Employee

Hi Carminia,

Please provide the asset number for the images you mistakenly licensed.

EBQ

C

carminiae59836335

Participant

Thank you.

Here they are:

#123947984

#126723894

<https://stock.adobe.com/stock-photo/young-blond-businesswoman-and-her-husband-with-child-in-backgrou/126723894>

If possible, can I also unlicense something that I downloaded when I first

started experimenting, which I am never going to use?

#58828910 and <https://stock.adobe.com/stock-photo/super-logo/58828910>

#58704596

<https://stock.adobe.com/stock-photo/superhero-mom-concept/58704596>

Please advise. Thank you so much.

On Thu, Nov 17, 2016 at 2:52 PM, EvilBugQueen1 <forums_noreply@adobe.com>

aliciap21029760

Participant

Hello, I also accidentally purchased an image while scrolling through page options. Could you please advise me on how to undo this? It is image 125197234 by redfox331. Thank you.

aliciap21029760

Participant

I have a touch screen and was trying to scroll through the page...

Beverley Gray

Inspiring

Hi Alicia

I've replied to your private message.

Thanks

Bev

adecot62226987

Participant

Hi Beverley,

I just contacted the customer service and got this issue resolved. Thank you for your attention.

May I offer a suggestion?

I think Adobe should change the icon colors for "licensing" and "download preview" to differentiate them. It is so easy to accidentally license a photo when all I want to do is to download a preview. Couple times, I didn't even know that I licensed a photos until I see the photo credit dropped. I really like Adobe stock and especially the preview function, but got so scared of using it lately because I afraid that I would make the same mistake again, and wont have any credit left when I actually needs to license a photo. Because of this, I was actually thinking of switching to other stock photo libraries. Really hope this can improve!

Thank you,

Ali

Beverley Gray

Inspiring

Hi Ali

Thank you for your feedback. We'll pass it along to the product team.

Kind regards

Bev

adecot62226987

Participant

Hi Beverley,

I've accidentally licensed four photos in error while what I meant to do was to download the preview. Could you help me out? Here is the image number: