how do I unlicense something that I purchased accidentally?

Inspiring

Hi jeholden

We're not able to reverse this but I've added a license credit to your account to replace the image licensed by mistake.

Kind regards

Bev

E

erwinh83041875

Participant

Hi Beverley,

I've run into this myself. I licensed the following 5 files in error. Can you please assist? Thanks.

45945160

84479010

112356643

105915979

97246773

mrue-d6eNMn

Participant

Hi,

Same thing here, accidentally purchased 102383870

I can not find any way to undo this, can you do it?

Thansk,

Marc

PD: Where can we ask for this feature? Its too easy to spend credits by mistake.

WendellaBee

Adobe Employee

Hi Marc,

Every time I see a request for this I pass it on to our product managers. I've granted you a credit for the image; you'll see the credit next time you sign into Adobe Stock.

EBQ

SlideGenius

Participant

Hi Marc,

I accidentally licensed a picture that I didn't want FILE #: 71626667. I've been reading thru this thread and I was wondering if there is a change down the line to fix this issue of accidental licensing because it just seems too easy to do and to difficult to undo.

S

sarahb51502052

Participant

Hi,

I've just done the same thing as all these other people! I have accidentally licensed image 115860620

Please can you undo this?

Thanks,

James

Inspiring

Hi James

We don't have the option to undo this but I've added a credit to your account to replace the image licensed by mistake.

Kind regards

Bev

S

StrongH2o

Participant

I licensed a photo accidentally. Can I get a credit please?

Inspiring

Hi StrongH2o

Please provide the image number.

Thanks

Bev

Participant

Thanks much!

Participant

Hi,

same issue here. I just wanted to preview the image (ID: #44671806) but both button are so close to each other and without additional confirmation this kind of mistakes can be made very quickly.

Can you please unlicense image ID mentioned above? I already delete image from my CC library account.

Thank you in advance.

With regards,

Matjaz Jordan

Inspiring

Hi Matjaz

We don't have the option to unlicense an image but I've added a credit to your account to replace the image licensed by mistake.

Kind regards

Bev

Participating Frequently

Hi Beverly,

Can you please unlicense for FILE #: 35706438.

I licensed this image by mistake.

Also, I suggest that Adobe Stock Images add a second step on licensing, where the customer has to click "OK" after clicking to license an image, since sometimes I try to enlarge an image and it licenses it by mistake or I'm trying to save the image to my library as a potential image, but it gets licensed when I don't want to use it.

Thank you so much for your help.

Best wishes,

Ava Wrightsman

Inspiring

Hi Ava

We don't have an option to unlicense an image but I've added a credit to your account.

Thanks for your feedback.

Kind regards

Bev

Participating Frequently

Thank you, Beverley! :-)

Best wishes,

Ava

ag49325381

Participant

Hi

I too have licensed an image I did not need, 115204891.

From a UI point of view, it was far too easy to mis-click and license the wrong image. I would recommend having a two-factor "are you sure?" type response before licensing, particularly when clicked from the image hover overlay in grid view.

Could I be credited for this image please?

WendellaBee

Adobe Employee

Hi A G,

You've been credited for the accidental license. Next time you sign in you'll see the credit in your counter at the top of the Adobe Stock website.

EBQ

ag49325381

Participant

Thanks Very Much!

Best regards

B

ben.r.mackay

Participant

I, too, accidentally licensed image number 84216106...please help as I need that license credit. I did NOT download the image; clicked the wrong button when meaning to save the preview. I apologize.

WendellaBee

Adobe Employee

Hi Benjamin,

I've granted you a credit for the image you accidentally licensed. You'll see the credit in your counter the next time you sign into Adobe Stock.

EBQ

Participating Frequently

Hi EBQ,

Can you please unlicense FILE #: 35706438. .

I licensed this image by mistake.

Also, I suggest that Adobe Stock Images add a second step on licensing, where the customer has to click "OK" after clicking to license an image, since sometimes I try to enlarge an image and it licenses it by mistake or I'm trying to save the image to my library as a potential image, but it gets licensed when I don't want to use it.

Thank you so much for your help.

Best wishes,

Ava Wrightsman

E

estherj72825137

Participant

Hi

I've just licensed #93365532 by mistake. Please can you undo or add a credit to my account.

Looking at this thread it looks like it's a common mistake, and very easy to do. Is there likely to be a fixed for this anytime soon?

Thanks

Esther

Inspiring

Hi Esther

A credit has been added to your account.

There are options to 'License' or 'Save Preview' so would be interested to hear what steps you took that caused the image to be licensed by mistake.

Thanks

Bev

Participating Frequently

Hi Beverly,

I'm sorry to trouble you again. I tried to click save preview to save it to my library, but I accidentally clicked the "save and license" icon for FILE #: 35706438.

Can you please issue a credit to my account.

BTW, I would suggest that you guys make a change where the customer has to click "OK" after clicking to license an image, since so many of us click that icon by mistake and wind up with licensed images when we only mean to save them as ideas to our libraries.

Thank you so much for your help

Best wishes,

Ava

carolinek39235985

Participant

Hi Beverly. I've done the same with #76545466. I agree that it's toot easy to accidentally license. I meant to just save the preview.