Known Participant

Answered

how do I unlicense something that I purchased accidentally?

Forum|Forum|10 years ago
July 20, 2015
143 replies
76511 views

I'm just now figuring out this adobe stock and there are buttons all over to license stuff, and I can't see any prices anywhere. I apparently have x photos that I can license as part of my subscription, but as I was traversing the site trying to see what stuff costs I ended up accidentally licensing a photo twice. It really needs more feedback on what I am about to do. So, how do I un-license the extra copy of a photo?

Thanks!

This topic has been closed for replies.

Correct answer WendellaBee

Hi K.,

Apologies, I only now saw your post. I don't see a record of you contacting customer care under the Adobe ID you are using here on the forums. I'm sorry you had a poor experience if you decide to renew your Adobe Stock subscription by the 19th, thirty days from when you closed your most recent subscription, I can assist you with receiving a replacent for the accidental licenses.

EBQ

Show previous replies

A

ashleyg76924487

Participant

Hi Adobe/Bev

I accidentally licenced an image that I didn't intend to (84516337). How do I remove this from my account and get my credit back?

Many thanks

Ashley

Beverley Gray

Inspiring

Hi Ashley

There isn't an option to remove an image once it's been licensed. I've added a credit to your account to replace the one licensed by mistake.

Adobe Stock Help | Adobe Stock Learn & Support

Thanks

Bev

A

Anonymous

I mistakenly licensed this image: 88285478 to my account. Please credit me.

Thanks!

jamstani

Participant

hi

ive also managed to accidentally licence two images - not sure how to unlicence them:

#66781132

#48613018

thanks

-abb

Beverley Gray

Inspiring

Hi Abb

There isn't an option to unlicense an image. I've added 2 credits to your account to replace the ones licensed in error.

Adobe Stock Help | Adobe Stock Learn & Support

Thanks

Bev

C

courtneyc66107971

Participant

I also accidentally clicked on an image to license it, would it be possible for me to get a credit to replace that image? The image is FILE #: 80886798

G

goldenredclay

Participant

I just had this same issue. I went to click on something and BAM accidentally licensed it. Can you help me resolve this? Agree it is WAY too easy to accidentally purchase an image. Should be a window asking to be sure. The image I did not mean to purchase is #72774794.

Beverley Gray

Inspiring

Hi goldenredclay

I've added a credit to your account to replace the image licensed by mistake.

Thanks

Bev

G

goldenredclay

Participant

I don't see the credit - it says I have 7 images to purchase when I should have 8 with the credit. Also - how do I stop the emails coming in from people posting the same thing? I keep getting emails notifying me of other people with this problem on this thread and I would like that to stop.

M

manuelv43619597

Participant

Accidently Licensed a Photo

Quiero anular y que no se cobre o quede acumulado el Número de pedido: ADD000003880ES

Se compro dos veces la misma imagen (63520367 ) por error, no entendí el idioma.

Ruego anular una de estas dos compras, gracias

ADD000003879ES

ADD000003880ES

I want to cancel and not charged or becomes cumulative Order number: ADD000003880ES Bought twice the same image (63520367) by mistake , I did not understand the language. I pray cancel one of these two purchases , thanks ADD000003879ES

ADD000003880ES

Beverley Gray

Inspiring

Hi manuelv43619597

We don't have the option to cancel the order but I've added a credit to your account that you can use for your next image purchase.

Kind regards

Bev

V111

Participant

Can we just get a fix on this issue instead of constantly crediting people please? Just a simple confirmation pop up would be incredibly helpful.

vlade32584266

Participant

I also accidentally licensed the photo #33674654. How do I unlicense it? Thank you.

Beverley Gray

Inspiring

Hi vlade32584266

There isn't an option to unlicense an image. I've added a credit to your account as a gesture of goodwill.

Thanks

Bev

L

laura-elizabeth

Participant

Hi,

I accidentally licensed this image: 90381507

I just went to click on it to get a bigger view but buttons appeared when I hovered so it just licensed the image without me having really seen it.

This is really bad UX and I hope you change it soon, for your own sake because I can see a lot of people are having a similar issue!

Laura

Beverley Gray

Inspiring

Hi Laura

I've added a credit to your account to replace the one licensed by mistake.

Thanks

Bev

S

SilkenRaven

Participant

I accidentally licensed this image File #: 101493957 while compiling possible images for a project I am working on. Can you please un-license it? It's not an image I intend to use.

Thanks,

Carol

Beverley Gray

Inspiring

Hi Carol

We don't have the option to un-license images, but have added a credit to your account.

Thanks

Bev

K

Kit Sweeney

Participant

Hi Bev,

Like most of the people in this thread, I've accidentally licensed an image -- #95737397 -- could I please get that credit back?https://stock.adobe.com/stock-photo/christmas-decoration-with-fir-branches/95737397

Beverley Gray

Inspiring

Hi Kit

I've added a credit to your account.

Thanks

Bev

fred-ostara

Participant

Hi Beverley,

I've accidentally licensed this illustration : 73652951

Can you please re-credit it?

Thank you

Fred

Beverley Gray

Inspiring

Hi Fred

I've added a credit to your account to replace the one licensed accidentally.

Kind regards

Bev

fred-ostara

Participant

Thank you Beverley

Have a nice day.

Best regards

Fred

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