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omnius42
Known Participant
Jul 20, 2015 11:17 PM UTC
Answered

how do I unlicense something that I purchased accidentally?

I'm just now figuring out this adobe stock and there are buttons all over to license stuff, and I can't see any prices anywhere.  I apparently have x photos that I can license as part of my subscription, but as I was traversing the site trying to see what stuff costs I ended up accidentally licensing a photo twice.  It really needs more feedback on what I am about to do.  So, how do I un-license the extra copy of a photo?

Thanks!

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    WendellaBee
    WendellaBeeCorrect answer
    Inspiring
    Dec 16, 2019 10:11 PM UTC

    Hi K.,

    Apologies, I only now saw your post. I don't see a record of you contacting customer care under the Adobe ID you are using here on the forums. I'm sorry you had a poor experience if you decide to renew your Adobe Stock subscription by the 19th, thirty days from when you closed your most recent subscription, I can assist you with receiving a replacent for the accidental licenses.

     

    EBQ

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    712 replies

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    ashleyg76924487
    Participant
    Aug 3, 2016 9:28 AM UTC

    Hi Adobe/Bev

    I accidentally licenced an image that I didn't intend to (84516337). How do I remove this from my account and get my credit back?

    Many thanks

    Ashley

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    Beverley Gray
    Beverley Gray
    Inspiring
    Aug 3, 2016 10:13 AM UTC

    Hi Ashley

    There isn't an option to remove an image once it's been licensed.  I've added a credit to your account to replace the one licensed by mistake.

    Adobe Stock Help | Adobe Stock Learn & Support

    Thanks

    Bev

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    Anonymous
    Aug 3, 2016 5:06 PM UTC

    I mistakenly licensed this image: 88285478 to my account. Please credit me.

    Thanks!

    Translate
    jamstani
    jamstani
    Participant
    Jul 27, 2016 10:08 PM UTC

    hi

    ive also managed to accidentally licence two images - not sure how to unlicence them: 

    #66781132

    #48613018

    thanks

    -abb

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    Beverley Gray
    Beverley Gray
    Inspiring
    Jul 28, 2016 8:08 AM UTC

    Hi Abb

    There isn't an option to unlicense an image.  I've added 2 credits to your account to replace the ones licensed in error.

    Adobe Stock Help | Adobe Stock Learn & Support

    Thanks

    Bev

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    courtneyc66107971
    Participant
    Dec 21, 2016 10:39 PM UTC

    I also accidentally clicked on an image to license it, would it be possible for me to get a credit to replace that image? The image is FILE #: 80886798

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    goldenredclay
    Participant
    Jul 22, 2016 7:46 PM UTC

    I just had this same issue. I went to click on something and BAM accidentally licensed it. Can you help me resolve this? Agree it is WAY too easy to accidentally purchase an image. Should be a window asking to be sure. The image I did not mean to purchase is #72774794.

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    Beverley Gray
    Beverley Gray
    Inspiring
    Jul 26, 2016 10:18 AM UTC

    Hi goldenredclay

    I've added a credit to your account to replace the image licensed by mistake.

    Thanks

    Bev

    Translate
    goldenredclay
    Participant
    Jul 28, 2016 4:43 PM UTC

    I don't see the credit - it says I have 7 images to purchase when I should have 8 with the credit. Also - how do I stop the emails coming in from people posting the same thing? I keep getting emails notifying me of other people with this problem on this thread and I would like that to stop.

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    manuelv43619597
    Participant
    Jul 6, 2016 8:05 PM UTC

    Accidently Licensed a Photo

    Quiero anular y que no se cobre o quede acumulado el Número de pedido: ADD000003880ES

    Se compro dos veces la misma imagen (63520367 ) por error, no entendí el idioma.

    Ruego anular una de estas dos compras, gracias

    ADD000003879ES

    ADD000003880ES

    I want to cancel and not charged or becomes cumulative Order number: ADD000003880ES Bought twice the same image (63520367) by mistake , I did not understand the language. I pray cancel one of these two purchases , thanks ADD000003879ES

    ADD000003880ES

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    Beverley Gray
    Beverley Gray
    Inspiring
    Jul 7, 2016 11:09 AM UTC

    Hi manuelv43619597

    We don't have the option to cancel the order but I've added a credit to your account that you can use for your next image purchase.

    Kind regards

    Bev

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    V111
    V111
    Participant
    Jul 5, 2016 2:16 PM UTC

    Can we just get a fix on this issue instead of constantly crediting people please? Just a simple confirmation pop up would be incredibly helpful.

    Translate
    vlade32584266
    vlade32584266
    Participant
    Jul 3, 2016 3:52 AM UTC

    I also accidentally licensed the photo #33674654. How do I unlicense it? Thank you.

    Translate
    Beverley Gray
    Beverley Gray
    Inspiring
    Jul 4, 2016 12:40 PM UTC

    Hi vlade32584266

    There isn't an option to unlicense an image.  I've added a credit to your account as a gesture of goodwill.

    Thanks

    Bev

    Translate
    laura-elizabeth
    Participant
    Jun 17, 2016 1:10 PM UTC

    Hi,

    I accidentally licensed this image: 90381507

    I just went to click on it to get a bigger view but buttons appeared when I hovered so it just licensed the image without me having really seen it.

    This is really bad UX and I hope you change it soon, for your own sake because I can see a lot of people are having a similar issue!

    Laura

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    Beverley Gray
    Beverley Gray
    Inspiring
    Jun 20, 2016 12:07 PM UTC

    Hi Laura

    I've added a credit to your account to replace the one licensed by mistake.

    Thanks

    Bev

    Translate
    SilkenRaven
    Participant
    Jun 16, 2016 11:01 PM UTC

    I accidentally licensed this image File #: 101493957 while compiling possible images for a project I am working on. Can you please un-license it? It's not an image I intend to use.

    Thanks,

    Carol

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    Beverley Gray
    Beverley Gray
    Inspiring
    Jun 20, 2016 12:04 PM UTC

    Hi Carol

    We don't have the option to un-license images, but have added a credit to your account.

    Thanks

    Bev

    Translate
    Kit Sweeney
    Participant
    Jun 14, 2016 1:40 AM UTC

    Hi Bev,

    Like most of the people in this thread, I've accidentally licensed an image -- #95737397 -- could I please get that credit back?https://stock.adobe.com/stock-photo/christmas-decoration-with-fir-branches/95737397

    Translate
    Beverley Gray
    Beverley Gray
    Inspiring
    Jun 14, 2016 8:52 AM UTC

    Hi Kit

    I've added a credit to your account.

    Thanks

    Bev

    Translate
    fred-ostara
    fred-ostara
    Participant
    Jun 11, 2016 8:26 PM UTC

    Hi Beverley,

    I've accidentally licensed this illustration : 73652951

    Can you please re-credit it?

    Thank you

    Fred

    Translate
    Beverley Gray
    Beverley Gray
    Inspiring
    Jun 13, 2016 9:38 AM UTC

    Hi Fred

    I've added a credit to your account to replace the one licensed accidentally.

    Kind regards

    Bev

    Translate
      fred-ostara
      fred-ostara
      Participant
      Jun 13, 2016 9:43 AM UTC

      Thank you Beverley

      Have a nice day.

      Best regards

      Fred

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