Known Participant

Answered

how do I unlicense something that I purchased accidentally?

Forum|Forum|10 years ago
July 20, 2015
143 replies
76511 views

I'm just now figuring out this adobe stock and there are buttons all over to license stuff, and I can't see any prices anywhere. I apparently have x photos that I can license as part of my subscription, but as I was traversing the site trying to see what stuff costs I ended up accidentally licensing a photo twice. It really needs more feedback on what I am about to do. So, how do I un-license the extra copy of a photo?

Thanks!

This topic has been closed for replies.

Correct answer WendellaBee

Hi K.,

Apologies, I only now saw your post. I don't see a record of you contacting customer care under the Adobe ID you are using here on the forums. I'm sorry you had a poor experience if you decide to renew your Adobe Stock subscription by the 19th, thirty days from when you closed your most recent subscription, I can assist you with receiving a replacent for the accidental licenses.

EBQ

Show previous replies

aimeeh66218344

Participant

Hi,

I've done exactly the same thing, twice! It is WAY too easy to licence. Can I be credited for

#72250690

and

#88794579

purchased in error?

Thanks

Aimee

Lorenza71

Participant

Hi, I have licensed a photo by mistake, how can I undo this? It's photo number 89970771.

Thanks

Lorenza

#89970771

Beverley Gray

Inspiring

Hi Lorenza

We don't have the option to undo this, but I've added a credit to your account to replace the one licensed my mistake.

Thanks

Bev

C

conditionsforchange

Participant

Hello, I licensed two photos by mistake. AND I just deleted them from my library (didn't download them -- downloaded a few other unlicensed photos because I didn't understand how this all works... now I get it...), so I can't even tell you which they were. BUT I can go search again and find them -- one will be easy to find again, the other notsomuch. Like others here, I found it easy to make the mistake of choosing to license rather than just adding to library as I had intended... Thanks very much for guidance.

D

decodedt5433971

Participant

Hi,

As with everyone else, first time using your service and we clicked on the licence button by mistake.

We've only licensed this one mistaken photo so far so you can just remove it.

Would be great to have the credit back if possible.

Thanks!

Beverley Gray

Inspiring

Hi Decoded Team

I have added a credit to your account to replace the one licensed by mistake.

Thanks

Bev

The Sequence Agency

Participant

Hello,

I have accidently downloaded this image

File #: 47553662
https://stock.adobe.com/uk/stock-photo/discus-fish-yellow-symphysodon-discus-in-aquarium/47553662Discus fish, yellow Symphysodon Discus in aquarium.

Is it possible to get a credit back to the account?

Kind Regards

Sam

Beverley Gray

Inspiring

Hi Sam

I've added a credit to your account.

Thanks

Bev

amandaede

Participant

Hey Beverly,

I have the same issue - while scrolling I've accidently clicked the license icon of an image that I don't want. Can you please reverse the purchase/add a replacement credit? image# #95280712

Please add a confirmation step to licensing/purchasing - it will save everyone so many headaches! (Is there a feature request forum that I can post add this to or upvote?)

Thanks

B

bronniemae

Participant

I would love to also add the suggestion of having a 'confirm to purchase' step. My friend just accidentally purchased 4 photos thinking she was saving them to a library for me.

Thanks

Bron

Beverley Gray

Inspiring

Hi Bron

I've added 4 credits to your account to replace the ones licensed in error.

Thanks

Bev

K

KaEHa

Participating Frequently

I did the same thing... I wanted to save images to compare and I accidentally licensed them.

I deleted one thinking that would give me the credit back but that just deleted the photo... help!

49461189

67233272

and then one that i deleted not sure how i would get the number for that.

Thanks

Beverley Gray

Inspiring

Hi KaEHa

I see you've been in touch with our support team who have credited the images licensed in error.

Thanks

Bev

K

KaEHa

Participating Frequently

Yes, thank you!! All take care of.

O

ojim96392320

Participant

I too just noticed I some how licensed an image twice. #56077673. Will you please credit my account. Thank you!!!

O

ojim96392320

Participant

oh as well as image #51600671. I just noticed what I'm doing wrong. I think I'm saving the preview but I'm actually hitting purchase. will you please credit this wanted image as well thank you

S

samj53565114

Participant

Hi there, I accidentally licensed image #94387099. I totally agree some UX improvements are badly needed to the Adobe Stock site to prevent this sort of thing.

Beverley Gray

Inspiring

Hi Sam

I've added a credit to your account to replace the one licensed in error.

For Adobe Stock information, please check - Adobe Stock Help | Adobe Stock Learn & Support

Kind regards

Bev

brandonh37890932

Participant

Hi Adobe,

I also just accidently purchased a photo license File #: 912030

Unfortunately, there's no double confirmation or automated reversal option.

Can you please manually reverse this image purchase?

Thank you,

Brandon

Beverley Gray

Inspiring

Hi Brandon

There isn't a way to reverse this but I've added 1 credit to your account to replace the one licensed in error.

Thanks

Bev

H

hot_cocoa

Participating Frequently

Hello,

I need help as well. I was clicking to open a pic and it downloaded it instead. I do not want this one. Can it be cleared from my account so I can get the credit back? Please help. Thanks

#62861785