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Participant
December 20, 2022
Question

I licensed an image by accident (Bad Platform UX)

  • December 20, 2022
  • 1 reply
  • 111 views

Good Day

 

I am new to Adobe Stock. While I was going through the image library I clicked on the bottom right of an image which automatically licensed the image without a confirmation promt. I do not understand why this functionality has not been implemented since people have been complaining about this for yeards now (at least since 2018 | https://community.adobe.com/t5/stock-discussions/unlicense-accidental-stock-purchase/m-p/11611854#M55815).

The bigger problem is that this mistake was done while I was logged into my work account (Valtech) and I never had authorization to license an image, I was merely browsing. 

 

The image in question (https://stock.adobe.com/ca/images/man-with-disability-on-wheelchair-stopped-in-front-of-staircase-raising-awareness-of-architectural-barriers-and-accessibility-issues/530170524) has never been downloaded, is there any way we can revert this license? If there was a confirmation and I had clicked confirm then I would understand not being able to revert this license but this UX needs to be revised as per customer feedback.

 

Thanks in advance for you help!

 

[moderator cured the links, the trailing “)” should not be included]

This topic has been closed for replies.

1 reply

Abambo
Community Expert
Community Expert
December 21, 2022

If you click licence, you licence an asset. It's a tradeoff for ease of use. Talk to a plan administrator, if they want to contact Adobe customer care for a replacement credit. Your company may have a huge monthly allocation, and it may be more costly to claim the credit than it's worth.

 

ABAMBO | Hard- and Software Engineer | Photographer