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arturom72372133
arturom72372133
Participant
December 17, 2017
Answered

I want to stop the monthly payment of the annual subscription to adobe stock. How can I do? I can not find any keys to cancel the subscription, I have to pay every month

  • December 17, 2017
  • 4 replies
  • 1990 views

I want to stop the monthly payment of the annual subscription to adobe stock. How can I do? I can not find any keys to cancel the subscription, I have to pay every month

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Hi Arturo,

    I see that your subscription has been suspended. Kindly get in touch with our support team Support FAQ: How can I contact Adobe for support? for further assistance.

    In case you are unable to get in touch with our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Regards

    Twarita

    4 replies

    Τ
    ΤΖΕΝΗ26228906eody
    Participant
    September 22, 2022

    ΘΕΛΩ ΔΙΑΓΡΑΦΗ ΑΠΟ ΤΗΝ Adobe .ΠΩΣ ΝΑ ΤΟ ΚΑΝΩ΄'

     

     

    WendellaBee
    Adobe Employee
    WendellaBee
    Adobe Employee
    September 22, 2022

    Please contact customer care, https://helpx.adobe.com/contact.html, for assistance. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.


    R
    rhodab20193593
    Participant
    June 15, 2021

    Dear Twarita, 

    I have read your answers on this page and on 

    https://community.adobe.com/t5/stock/how-can-i-stop-adobe-stock-10-images-a-month-one-year/m-p/9859282

    I tried the free Adobe Stock for 1 month in mid February 2021, and ended my subscription in mid March 2021 on line by following the directions here:

    How to cancel:

    https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.html 

    I am still being billed for the subscription, but the formula does not exist on my account!!!

     

    I have tried several times, for hours to find out how to use each of these options that you suggest here

    "get in touch with our support team Support FAQ: How can I contact Adobe for support? for further assistance.In case you are unable to get in touch with our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" linkRegardsTwarita"

     

    AND I CANNOT SPEAK TO ANYONE NOR WRITE TO ANYONE ABOUT WHAT IS HAPPPENING!!!!  I need to stop payment and do not know what to do.

     

    PLEASE HELP!!!

     

    I live in France and have an account in France.

     

    Kind regards,

     

     

    WendellaBee
    Adobe Employee
    WendellaBee
    Adobe Employee
    June 15, 2021

    @rhodab20193593,


    I don't see any Adobe Stock subscription associated with the Adobe ID you are using here on the forums. Please confirm that you are signed into https://account.adobe.com with the correct Adobe ID.

     

     

    R
    rhodab20193593
    Participant
    June 15, 2021

    Yes I am... I am in France... so on the Adobe.fr site

     

    J
    johndoe5578
    Participant
    May 28, 2018

    It shouldn't be this complicated to stop a subscription.

      twaritar3263062
      Community Manager
      twaritar3263062Community Manager
      Community Manager
      May 28, 2018

      Hi Jean,

      Sorry to hear that you are facing troubles while cancelling Adobe's subscription.

      Please let us know the subscription you are looking to cancel so that we can further assist you.

      Regards,

      Twarita

      twaritar3263062
      Community Manager
      twaritar3263062Community ManagerCorrect answer
      Community Manager
      December 18, 2017

      Hi Arturo,

      I see that your subscription has been suspended. Kindly get in touch with our support team Support FAQ: How can I contact Adobe for support? for further assistance.

      In case you are unable to get in touch with our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

      Regards

      Twarita

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