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eloise1991
Participant
Sep 13, 2018 8:53 AM UTC
Answered

Image download is blank

I just downloaded 3 different images, 2 of them worked as normal but the third downloaded as a blank file (just a white page.)

I then proceeded to select "open in photoshop" to see if this might work, but it said there was an error, the file could not be downloaded and I should check my network connection.

My network connection is fine - I was able to download other images without an issue.

Any ideas?

Thanks.

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twaritar3263062
twaritar3263062Correct answer
Participating Frequently
Sep 17, 2018 3:39 PM UTC

Eloise,

I tried to open the file at my end in Photoshop and I agree that the file appears blank in Photoshop.

Please check your private message for more details.

Regards,

Twarita

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5 replies

eloise1991Author
Participant
Sep 16, 2018 10:07 PM UTC

Hi twaritar3263062​

I have been trying to open the file with photoshop. I cannot download Illustrator currently as my computer has no space.

I am confused as to why this file won't open, but all other files I have downloaded work perfectly fine. It would be nice if the image would specify the fact it can only be viewed in illustrator before purchase, considering it is exactly the same file type as the others.

Is there a way I can access my purchase without illustrator?

I have tried all your troubleshooting tips and I still just get a blank page download.

Thanks

Eloise

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twaritar3263062
twaritar3263062Correct answer
Participating Frequently
Sep 17, 2018 3:39 PM UTC

Eloise,

I tried to open the file at my end in Photoshop and I agree that the file appears blank in Photoshop.

Please check your private message for more details.

Regards,

Twarita

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eloise1991Author
Participant
Sep 14, 2018 2:46 AM UTC

Thanks Twarita. twaritar3263062​

The file ID is #34512209

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twaritar3263062
twaritar3263062
Participating Frequently
Sep 14, 2018 2:02 PM UTC

Hi Eloise,

Thank you for sharing the file ID. I tried downloading the same file( #34512209) at my end using Illustrator CC but did not encounter the same issue.

Could you please confirm which application are you trying to open this file with?

Also, please try the steps mentioned below and let me know if the issue persists.

  • Sign out from Adobe Stock, sign back in, and try downloading the asset again.
  • Try to download the image using a different browser.
  • Clear your browser cache and delete your Internet history.

If you still face troubles, please feel free to update this thread.

Regards,

Twarita

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twaritar3263062
twaritar3263062
Participating Frequently
Sep 13, 2018 1:11 PM UTC

Hi Eloise,

Sorry to hear that you are facing issues with Adobe Stock services.

Could you please share the file ID which you are referring to(in your above post) so that we can further assist you?

Regards,

Twarita

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