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Participant
March 24, 2019
Answered

Incorrect Image Downloaded When Ordered

  • March 24, 2019
  • 3 replies
  • 310 views

I purchased the banner image shown at the url below, which is 2 individual tea banners.  What I downloaded was NOT the same image as what is pictured on that page.  Instead, what was downloaded, is some very ugly music banners that I have no use nor desire for.  Who do I contact for my refund?

https://stock.adobe.com/search?serie_id=158711520&asset_id=88850047

    This topic has been closed for replies.
    Correct answer Sheena Kaul

    Hi Maria,

    I believe you downloaded the file# 88850047 which shows to be downloaded from your Adobe ID.

    As the image cannot be unlicensed once licensed, therefore I'm adding 1 license to your account so that you can use it against this image.

    Regards,

    Sheena

    3 replies

    YumbsAuthor
    Participant
    May 2, 2019

    Thank you Sheena! 

    Sheena Kaul
    Community Manager
    Community Manager
    May 2, 2019

    You're welcome!

    Sheena Kaul
    Community Manager
    Sheena KaulCommunity ManagerCorrect answer
    Community Manager
    March 25, 2019

    Hi Maria,

    I believe you downloaded the file# 88850047 which shows to be downloaded from your Adobe ID.

    As the image cannot be unlicensed once licensed, therefore I'm adding 1 license to your account so that you can use it against this image.

    Regards,

    Sheena

    Abambo
    Community Expert
    Community Expert
    March 24, 2019

    You need to wait for Monday. What is the image id you downloaded? The image id is part of the file name!

    Is it the same id or a different one?

    (looping in twaritar3263062​ or Sheena Kaul​ for expert advice)

    ABAMBO | Hard- and Software Engineer | Photographer