Incorrect Image Downloaded When Ordered

Forum|Forum|6 years ago
March 24, 2019
3 replies
310 views

I purchased the banner image shown at the url below, which is 2 individual tea banners. What I downloaded was NOT the same image as what is pictured on that page. Instead, what was downloaded, is some very ugly music banners that I have no use nor desire for. Who do I contact for my refund?

https://stock.adobe.com/search?serie_id=158711520&asset_id=88850047

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Correct answer Sheena Kaul

Hi Maria,

I believe you downloaded the file# 88850047 which shows to be downloaded from your Adobe ID.

As the image cannot be unlicensed once licensed, therefore I'm adding 1 license to your account so that you can use it against this image.

Regards,

Sheena