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J
john_z_li
Participant
July 26, 2019
Answered

Licensed the wrong photo

  • July 26, 2019
  • 2 replies
  • 396 views

Hi,

I noticed that there is a photo item #144390238 showed up in my license history, which I did not decide to license. It could be that I pressed the button by mistake on my phone, since the buttons are really close by each other.

I never downloaded this photo, is there any possibility I could undo this mistake, and restore 1 item for my monthly subscription limit?

Thanks!

    This topic has been closed for replies.
    Correct answer Kanikas

    Hi John,

    Since it would not be possible for us to remove an image from your account, I have added a replacement license instead.

    Hope that helps!

    Thanks

    Kanika

    2 replies

    Kanikas
    KanikasCorrect answer
    Legend
    July 30, 2019

    Hi John,

    Since it would not be possible for us to remove an image from your account, I have added a replacement license instead.

    Hope that helps!

    Thanks

    Kanika

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    July 26, 2019

    Looping in Sheena Kaul​ or KanikaS​ for expert advise.

    ABAMBO | Hard- and Software Engineer | Photographer
    J
    john_z_liAuthor
    Participant
    July 26, 2019

    Thanks for replying!

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