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john_z_li
Participant
July 26, 2019
Answered

Licensed the wrong photo

  • July 26, 2019
  • 3 replies
  • 400 views

Hi,

I noticed that there is a photo item #144390238 showed up in my license history, which I did not decide to license. It could be that I pressed the button by mistake on my phone, since the buttons are really close by each other.

I never downloaded this photo, is there any possibility I could undo this mistake, and restore 1 item for my monthly subscription limit?

Thanks!

    This topic is closed to new replies. Start a new post to keep the conversation going.
    Correct answer Kanikas

    Hi John,

    Since it would not be possible for us to remove an image from your account, I have added a replacement license instead.

    Hope that helps!

    Thanks

    Kanika

    3 replies

    Kanikas
    KanikasCorrect answer
    Legend
    July 30, 2019

    Hi John,

    Since it would not be possible for us to remove an image from your account, I have added a replacement license instead.

    Hope that helps!

    Thanks

    Kanika

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    July 26, 2019

    Looping in Sheena Kaul​ or KanikaS​ for expert advise.

    ABAMBO | Hard- and Software Engineer | Photographer
    john_z_liAuthor
    Participant
    July 26, 2019

    Thanks for replying!

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