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john_z_li
Participant
Jul 26, 2019 6:26 PM UTC
Answered

Licensed the wrong photo

Hi,

I noticed that there is a photo item #144390238 showed up in my license history, which I did not decide to license. It could be that I pressed the button by mistake on my phone, since the buttons are really close by each other.

I never downloaded this photo, is there any possibility I could undo this mistake, and restore 1 item for my monthly subscription limit?

Thanks!

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    Kanikas
    KanikasCorrect answer
    Legend
    Jul 30, 2019 10:24 AM UTC

    Hi John,

    Since it would not be possible for us to remove an image from your account, I have added a replacement license instead.

    Hope that helps!

    Thanks

    Kanika

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    3 replies

    Kanikas
    KanikasCorrect answer
    Legend
    Jul 30, 2019 10:24 AM UTC

    Hi John,

    Since it would not be possible for us to remove an image from your account, I have added a replacement license instead.

    Hope that helps!

    Thanks

    Kanika

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    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    Jul 26, 2019 7:59 PM UTC

    Looping in Sheena Kaul​ or KanikaS​ for expert advise.

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    ABAMBO | Hard- and Software Engineer | Photographer
    john_z_liAuthor
    Participant
    Jul 26, 2019 8:02 PM UTC

    Thanks for replying!

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