missing pictures in licence overview

Forum|Forum|4 years ago
July 15, 2021
1 reply
273 views

Hello everyone,

I have a problem with two pictures, I bought last year from AdobeStock. A photographer want me to proof, that I have licenced this pictures properly. So I searched for them in the licence overview (in the German version it's called "Lizenzverlauf"). But I found nothing. So I searched for the ID, but the pictures seems to be deleated from stock. I have found the original jpg file from Adobe on a computer. So the pictures must be licenced from Adobe. What can I do?

Thanks a lot.

Licensing

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WendellaBee

Adobe Employee

Hi @sarahf88325999,

Can you please provide the asset IDs of the two files please? I can have someone look into this for you.

@Bibilelo ^^

S

sarahf88325999Author

Participant

Hi EvilBugQueen1,

thanks for your support. It's a bit curious: meanwhile I have the pictures in the menue "my library". But there are not listed in the licence overview.

IDs are: 121380989 and 83664940. Photographer is named as "rcfotostock" - but the profile is already deleated.