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C
caitlint79285678
Participant
January 6, 2019
Answered

Paid for licence (went through twice) still do not have licence to photos

  • January 6, 2019
  • 3 replies
  • 399 views

Hi,

i have purchased the 5 credit licence through paypal, your site said it did not go through, my bank has two transactions that have been processed, but I still do not have the licence for photos.

Can someone help ASAP please, this is very frustrating.

Thanks

This topic has been closed for replies.
Correct answer twaritar3263062

Caitlin,

There were some issues with your Adobe ID which was blocking the payment. The issue has been taken care off and resolved. I would request you to try placing the order again and check.

Regards,

Twarita

3 replies

twaritar3263062
twaritar3263062Correct answer
Participating Frequently
January 7, 2019

Caitlin,

There were some issues with your Adobe ID which was blocking the payment. The issue has been taken care off and resolved. I would request you to try placing the order again and check.

Regards,

Twarita

C
caitlint79285678Author
Participant
January 9, 2019

Hi there,

Apparently it was my log in details or account ID that was the problem and I have been advised to purchase it again, however two payments for this have already been processed by my bank. I would like a refund of these please first before I put another order through.

Thank you

Caitlin

twaritar3263062
twaritar3263062
Participating Frequently
January 10, 2019

Caitlin,

I have checked your transaction details and noticed that an amount of 35.94 GBP has been deducted from your account on Jan 06 2019 for Adobe Stock- pack of 5 credits.

I would request you to contact our support team Support FAQ: How can I contact Adobe for support?  for refund related requests.

In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

twaritar3263062
twaritar3263062
Participating Frequently
January 7, 2019

Hi Caitlin,

We apologize for the inconvenience caused to you.

I have checked the transaction detail and noticed that you were trying to purchase Adobe Stock- a pack of 5 credits, and due to some reason, the payment did not come through.

Let me get the issue checked with the concerned team. I will update this thread once I have more information on the transaction. Appreciate your patience.

Regards,

Twarita

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
January 6, 2019

Sorry about your problems. Looping in twaritar3263062​ or Sheena Kaul​ for expert advice.

ABAMBO | Hard- and Software Engineer | Photographer
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