Participant

Answered

Paid for licence (went through twice) still do not have licence to photos

7 replies
415 views
Translate

Hi,

i have purchased the 5 credit licence through paypal, your site said it did not go through, my bank has two transactions that have been processed, but I still do not have the licence for photos.

Can someone help ASAP please, this is very frustrating.

Thanks

This topic is closed to new replies. Start a new post to keep the conversation going.

twaritar3263062Correct answer

Participating Frequently

Caitlin,

There were some issues with your Adobe ID which was blocking the payment. The issue has been taken care off and resolved. I would request you to try placing the order again and check.

Regards,

Twarita

twaritar3263062Correct answer

Participating Frequently

Caitlin,

There were some issues with your Adobe ID which was blocking the payment. The issue has been taken care off and resolved. I would request you to try placing the order again and check.

Regards,

Twarita

Translate

C

caitlint79285678Author

Participant

Hi there,

Apparently it was my log in details or account ID that was the problem and I have been advised to purchase it again, however two payments for this have already been processed by my bank. I would like a refund of these please first before I put another order through.

Thank you

Caitlin

Translate

twaritar3263062

Participating Frequently

Caitlin,

I have checked your transaction details and noticed that an amount of 35.94 GBP has been deducted from your account on Jan 06 2019 for Adobe Stock- pack of 5 credits.

I would request you to contact our support team Support FAQ: How can I contact Adobe for support? for refund related requests.

In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

Translate

twaritar3263062

Participating Frequently

Hi Caitlin,

We apologize for the inconvenience caused to you.

I have checked the transaction detail and noticed that you were trying to purchase Adobe Stock- a pack of 5 credits, and due to some reason, the payment did not come through.

Let me get the issue checked with the concerned team. I will update this thread once I have more information on the transaction. Appreciate your patience.

Regards,

Twarita

Translate

Abambo

Community Expert

Sorry about your problems. Looping in twaritar3263062 or Sheena Kaul for expert advice.

Translate

ABAMBO | Hard- and Software Engineer | Photographer

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.