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howardm1610
howardm1610
Participant
January 31, 2019
Answered

Poor quality Adobe Stock image

  • January 31, 2019
  • 2 replies
  • 1260 views

I've downloaded image AdobeStock_117050226 to use editorially in a printed visitor guide. It is really poor quality – out of focus and very noisy. I can't use it but have now lost a download. How do I get the download credited back to my account? I would recommend Adobe Stock remove this image from their library.

Thanks in anticipation

Howard

    This topic has been closed for replies.
    Correct answer joon.Stock

    It indeed is in not so desired quality, I will add one image license to your account and inform the team.

    Regards,

    2 replies

    J
    Community Manager
    joon.StockCommunity ManagerCorrect answer
    Community Manager
    February 1, 2019

    It indeed is in not so desired quality, I will add one image license to your account and inform the team.

    Regards,

      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      January 31, 2019

      I've downloaded the preview and even on the preview I can see that the image is bad quality. I've detected 3 defects that would make this picture unacceptable by today's standards:

      • It looks heavily out of focus
      • I see optical aberration and
      • I see a lot of noise

      I assume that twaritar3263062​ or Sheena Kaul​ will get the image quality checked and credit your account the credits spend on this asset.

      ABAMBO | Hard- and Software Engineer | Photographer
      howardm1610
      howardm1610Author
      Participant
      January 31, 2019

      Thanks for checking and corroborating the issue. I look forward to hearing further and hopefully receiving a credit back to my account.

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