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Anonymous
November 19, 2022
Answered

Requesting refund

  • November 19, 2022
  • 2 replies
  • 429 views

Hiya, I am wanting to request a refund but cannot find anywhere to do that. I tried the live chatbox but does not lead me in the right direction. Can someone please help me with finding an email to contact maybe? 

 

Or do I not even need to request one? I accidentally forgot my trail ended and got charged today but canceled the subscription straight after I saw the payment go out today, do I need to request a refund for that or will it automatically give out the refund? 

This topic has been closed for replies.
Correct answer Jill_C

There will be no automatic refund. See this thread for all the contact info so that you can request the refund.

 

https://community.adobe.com/t5/stock-discussions/adobe-stock-trial-cancel/m-p/13284953

2 replies

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
November 19, 2022

If you had taken the 30day free trial and you got charged today and cancelled, you will be automatically refunded, as you are well into the 14-day refund window.

 

If your subscription renewed today, you got charged an early termination fee, as you should have cancelled during your last month of the subscription. If that is the case, you need to contact Adobe customer care and see what they can do for you. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer
Jill_C
Community Expert
Jill_CCommunity ExpertCorrect answer
Community Expert
November 19, 2022

There will be no automatic refund. See this thread for all the contact info so that you can request the refund.

 

https://community.adobe.com/t5/stock-discussions/adobe-stock-trial-cancel/m-p/13284953

Jill C., Forum Volunteer
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