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stock photos still continue

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hi, we ordered one month, 350 photos

it supposed to end in September, we did cancel subscritpion...but new 350 photos are there, again and again - what mistake this could be?

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Sheena KaulCorrect answer

Legend

Hi Petr,

The issue has been fixed. Thanks for reporting it.

Regards,

Sheena

Sheena KaulCorrect answer

Legend

Hi Petr,

The issue has been fixed. Thanks for reporting it.

Regards,

Sheena

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twaritar3263062

Participating Frequently

Hi Petr,

I see you have an Adobe account under the same ID as with forums.

I have checked your account details and noticed that you had signed up for Adobe Stock-350 images per month plan. The subscription stands cancelled.

Could you please confirm us the date on which you have cancelled this plan so that we can further assist you?

Regards,

Twarita

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P

petrh53879527Author

Participant

hi

I have confirmation about it in my inbox, from Adobe - date of end is September 17, 2018

Petr

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twaritar3263062

Participating Frequently

Hi Petr,

Let me get this checked from the concerned team. We will update this thread once we have more information about this issue.

Appreciate your patience.

Regards,

Twarita

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Abambo

Community Expert

Discussion successfully moved from Adobe Creative Cloud to Adobe Stock

twaritar3263062 or Sheena Kaul : I think this is for you?

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ABAMBO | Hard- and Software Engineer | Photographer

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