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isfandyara21148426
Participant
Jan 18, 2019 7:12 PM UTC
Answered

Unable to cancel account

Hi,

It appears I am unable cancel my account, it just says "You’ll be able to manage your plan shortly." on my account page, I was going to use the chat option from support but that appears to be closed as well, maybe I've got the times wrong?

Unfortunately since I'm UK based ringing an American support line might cost me a small fortune so I was hoping for it to be resolved via chat but that appears to be impossible as well.

Any hints as to how to cancel..?

Thanks

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Just Shoot Me
Just Shoot MeCorrect answer
Legend
Jan 29, 2019 3:04 PM UTC

Obviously a training issue with Adobe.  I gave you my ID and a screen shot of account.  There is no option to close staock Adobe.


marlab18458999  wrote

Obviously a training issue with Adobe.  I gave you my ID and a screen shot of account.  There is no option to close staock Adobe.

You are looking on the WRONG page of your account. You are on your Profile page. you need to go to "Manager Account" ,"Manage Plans".

Then you see something like this.

With a Cancel link.

View reply

20 replies

Anonymous
May 20, 2019 9:16 PM UTC

My display has no "Cancel account" link or button.  Obviously, I'm forced to go online with an agent, no doubt for many minutes at least, to do that which I could do myself in about 15 seconds.  Kind of a rook.

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    Anonymous
    May 20, 2019 9:26 PM UTC

    ...Nor even a Manage Your Account webpage. 

    I'm  experienced online.  This sort of obfuscation deserves commendation.

    Translate
    WendellaBee
    WendellaBee
    Inspiring
    May 20, 2019 9:56 PM UTC

    Hi B. J.,

    I tried reviewing your account using the Adobe ID you are using on the forums but I do not see any Stock subscription under this Adobe ID. Do you have another Adobe ID under a different email address?

    EBQ

    Translate
    marlab18458999
    Participating Frequently
    Jan 28, 2019 11:01 PM UTC

    Formerly Fotolia and my credits transferred to Adobe Stock.  Neither side is willing to help cancel the account

    and refund me. Fotolia is still active until Nov 4 2019 now, so apparently a lot of unhappy people.  It should be a

    simple thing since the companies are merged.

    Translate
    WendellaBee
    WendellaBee
    Inspiring
    Jan 28, 2019 11:49 PM UTC

    Hello M. B.,

    Using the Adobe ID you are using on the forums, I do not see that you are subscribed to an Adobe Stock subscription. Is it possible you are have another Adobe ID associated with your Adobe Stock subscription? If so then you would need to log in with that Adobe ID and you would then be able to review your subscriptions here: https://accounts.adobe.com

    EBQ

    Translate
    marlab18458999
    Participating Frequently
    Jan 28, 2019 11:55 PM UTC

    marlab18458999

    Translate
    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    Jan 19, 2019 2:25 AM UTC

    For how long do you see this message now? It could take some time to update your account with the cancel feature (up to 48h) when you have freshly bought the plan. If you have the 30 days free plan, you have plenty of time to cancel.

    Translate
    ABAMBO | Hard- and Software Engineer | Photographer
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