Participant

Answered

Unable to cancel account

Forum|Forum|7 years ago
January 18, 2019
3 replies
1527 views

Hi,

It appears I am unable cancel my account, it just says "You’ll be able to manage your plan shortly." on my account page, I was going to use the chat option from support but that appears to be closed as well, maybe I've got the times wrong?

Unfortunately since I'm UK based ringing an American support line might cost me a small fortune so I was hoping for it to be resolved via chat but that appears to be impossible as well.

Any hints as to how to cancel..?

Thanks

This topic has been closed for replies.

Correct answer Just Shoot Me

Obviously a training issue with Adobe. I gave you my ID and a screen shot of account. There is no option to close staock Adobe.

marlab18458999 wrote
Obviously a training issue with Adobe. I gave you my ID and a screen shot of account. There is no option to close staock Adobe.

You are looking on the WRONG page of your account. You are on your Profile page. you need to go to "Manager Account" ,"Manage Plans".

Then you see something like this.

With a Cancel link.

A

Anonymous

My display has no "Cancel account" link or button. Obviously, I'm forced to go online with an agent, no doubt for many minutes at least, to do that which I could do myself in about 15 seconds. Kind of a rook.

A

Anonymous

...Nor even a Manage Your Account webpage.

I'm experienced online. This sort of obfuscation deserves commendation.

WendellaBee

Adobe Employee

Hi B. J.,

I tried reviewing your account using the Adobe ID you are using on the forums but I do not see any Stock subscription under this Adobe ID. Do you have another Adobe ID under a different email address?

EBQ

M

marlab18458999

Participating Frequently

Formerly Fotolia and my credits transferred to Adobe Stock. Neither side is willing to help cancel the account

and refund me. Fotolia is still active until Nov 4 2019 now, so apparently a lot of unhappy people. It should be a

simple thing since the companies are merged.

WendellaBee

Adobe Employee

Hello M. B.,

Using the Adobe ID you are using on the forums, I do not see that you are subscribed to an Adobe Stock subscription. Is it possible you are have another Adobe ID associated with your Adobe Stock subscription? If so then you would need to log in with that Adobe ID and you would then be able to review your subscriptions here: https://accounts.adobe.com

EBQ

M

marlab18458999

Participating Frequently

marlab18458999

Abambo

Community Expert

For how long do you see this message now? It could take some time to update your account with the cancel feature (up to 48h) when you have freshly bought the plan. If you have the 30 days free plan, you have plenty of time to cancel.

ABAMBO | Hard- and Software Engineer | Photographer

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