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corb266896464z5v
Participating Frequently
April 14, 2023
Answered

Unlicense 2 stock images

  • April 14, 2023
  • 2 replies
  • 1100 views

Hi, I accidentally licensed 2 stock images I don't want and would like the credits returned if possible (for 68130428 and 574535839).  As others have mentioned in this forum, I think a confirmation screen to use credits would help clarify this issue.  Thank you!

This topic has been closed for replies.
Correct answer Vani_100

Hello corb266896464z5v,

I have verified and granted you 2 replacement credits. Please delete above 2 licensed assets from any downloads or library at your end.

Hope this helps !!!

2 replies

V
Vani_100Correct answer
Participating Frequently
April 18, 2023

Hello corb266896464z5v,

I have verified and granted you 2 replacement credits. Please delete above 2 licensed assets from any downloads or library at your end.

Hope this helps !!!

    C
    corb266896464z5vAuthor
    Participating Frequently
    April 21, 2023

    Thank you!

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    April 15, 2023
    quote

    As others have mentioned in this forum, I think a confirmation screen to use credits would help clarify this issue.  Thank you!


    By @corb266896464z5v

    The forum is full of examples of those cases, where a confirmation is asked, that the people licensed despite that confirmation (Video, Premium assets, extended licence). So, I simply doubt that. Avoid Accidental licensing 

     

    @Vani_100 ?

    ABAMBO | Hard- and Software Engineer | Photographer
    C
    corb266896464z5vAuthor
    Participating Frequently
    April 16, 2023

    What's detailed in the link you posted is accurate but doesn't say anything about confirmation.  It's pretty much a one-click license button on the image.  That's what's causing accidental licensing.  You click that button on the image and it's licensed.  There's no "would you like to spend one credit to license this image?" confirmation.  That's what we think would avoid this accidental licensing.  You'll also notice that the author's first reply in the link you posted is to credit an extra license to someone who likely did the same exact thing I did.  And this forum to me seems full of those cases (which is probably why they made a post called "Avoid Accidental licensing").

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    April 19, 2023

    What I say is: the forum is full of examples, where people are getting asked a confirmation. That is the case for all assets that cost more than one credit. What happens there is that people just answer yes, when getting asked and later claim that was by error. People will take the wrong decision and would do so without regard of the cost. 

     

    Now imagine all those, licencing assets for one credit and getting asked each time to confirm this. They won't get alerted, when being asked to confirm a 250 credits purchase, and they would simply say yes, because they are used to answer yes to that question. All this is a trade off between ease of use and usability. 

     

    All those people using the site and licensing many assets a day on purpose really appreciate the ease to do so. The number of licensed items by error is small against items licensed correctly. It may sound strange to you, but people who are happy with the licensing system don't post here, to say that they are happy. So, it is normal that you find 3 or four people a week having licensed by error and 0 people of those thousands who licensed on purpose.

    ABAMBO | Hard- and Software Engineer | Photographer
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