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CodeSlayer2010
CodeSlayer2010
Inspiring
October 18, 2023
Answered

Your plan includes unlimited adobe stock downloads - Where are they?

  • October 18, 2023
  • 11 replies
  • 14127 views

Since my company set up my Adobe CC subscription earlier this year I've had this issue from the very beginning. 

 

From time to time the message "Your plan includes unlimited Adobe Stock downloads" appears in my Creative Cloud dashboard. However, whenever I search for an image and the browser window pops up with the results, every result has a blue button when you hover that says "Free with trial". When I click the download button, the filename has "preview" in the name and there are diagonal watermarks all over the image.

 

Maybe I'm misunderstanding something. I already have a plan that my employer pays for. The app itself is telling me that I have unlimited Adobe Stock downloads. But, I can't download anything.

 

It seems like it is trying to get me to pay for something that my employer is already paying for.

 

I found these related posts, but none had a clear answer to my issue:

 

    Correct answer EvilBug1

    @Julie34044002v7mg Your account looks perfect here, with unlimited license. As @Abambo suggeested, please make sure you cleared cache and logged into the right profile. If problem still exist, contact your admin, so they can file a ticket with us. 

    11 replies

    Show previous replies
    E
    Adobe Employee
    EvilBug1
    Adobe Employee
    October 18, 2023

    Hi Codeslayer2010, can you check if you are in the right profile? To do this, click your avatar on top right of the stock website, your company name should show up as profile name, instead of "Personal". If not, click "Change Profile" to switch to the right one. 

    Also, I can't find any company setup subscription by looking into your current account. Is there any possibility that it's signed up with other email address? If problem still exists after above steps, would you please share that email address through private message so I can help you out?  Thanks.

    EB

      CodeSlayer2010
      CodeSlayer2010Author
      Inspiring
      October 23, 2023

      Thanks for your reply @EvilBug1. Since I already have a long-standing account on personal email, I try not to post on my work email. But, yes in this case, the issue is with my work email that is attached to a different Adobe account. I have PM'd you.

      E
      Adobe Employee
      EvilBug1
      Adobe Employee
      October 24, 2023

      Hi CodeSlayer2010, I have confirmed you have the right subscription in the system and should have unlimited stock downloads. Please ask your team admin un-assign and re-assign you with the right product. Problem should be resolved after that. 
      Thanks again for reporting this to us, and please let us know if problem still exist after above steps. 

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