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williaml62029748
williaml62029748
Participant
December 30, 2022
Question

Adobe Express App - Background Removal Feature via Quick Actions

  • December 30, 2022
  • 1 reply
  • 675 views

Hello, I have a Samsung Galaxy S22 Ultra; since the launch of Adobe Express (mobile app) and it's Background Removal feature in the Quick Actions it always freezes on me, saying "Something went wrong - Please try again. I have reinstalled the app and cleared the cache many times to try and resolve this with no luck. Please help, this feature is super handy.

    This topic has been closed for replies.

    1 reply

    Myra Ferguson
    Community Expert
    Myra FergusonCommunity Expert
    Community Expert
    December 30, 2022

    Here are some troubleshooting recommendations for Image Quick Actions that you could check:

      williaml62029748
      williaml62029748Author
      Participant
      January 27, 2023

      Still unresolved.

      *Matt Lazz* (Lazzarotto)

      [Contact information removed by Moderator]

      Amitej S
      Community Manager
      Amitej SCommunity Manager
      Community Manager
      January 31, 2023

      Hi @williaml62029748, Would you mind sharing a screen recording of the workflow and the error generated in the process? It would help us investigate better.

      Also, ensure the mobile OS and the App are updated to the latest version.

       

      Best,

      Amitej

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