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Airtel user: Unable to redeem LinkedIn Premium benefit — "Not eligible / select regions" error

Forum|Forum|2 months ago
May 29, 2026
106 replies
2549 views

Hi @Rose DV @Tarun Saini

I'm getting the error "You are not eligible for this promotion. This promotion is limited to eligible LinkedIn users and is available only in select regions." when trying to redeem the 3 free months of LinkedIn Premium from my Adobe benefits page.

Adobe Express member since 2026
Never had LinkedIn Premium, not even a free trial
Adobe benefits page shows the offer as redeemable for me
Based in India

Could you please help resolve this?

Correct answer Rose DV

Update: LinkedIn Premium offer eligibility issues

Thanks to everyone who's reached out about trouble redeeming the LinkedIn Premium offer. We've been in contact with LinkedIn's team to get you a path forward.

If you've passed Adobe's eligibility checks but are still unable to redeem the offer, please contact LinkedIn support directly here: https://www.linkedin.com/help/linkedin/solve

Their support team will be able to look into your specific account and explain what's preventing access to the offer, since that part of the process is on LinkedIn's side rather than Adobe's.

If you're still stuck after reaching out to LinkedIn, let us know here and we'll help however we can.

Rose

Show previous replies

itsZera

Participant

Hi @Rose DV @Tarun Saini @jane-e

I am also facing the same issue as an Airtel India Adobe Express Premium user.

My details:

Plan: Adobe Express Premium via Airtel India (12 month bundle)
Error: "You are not eligible for this promotion. This promotion is limited to eligible LinkedIn users and is available only in select regions."
I have NEVER had LinkedIn Premium before, not even a free trial
I am clicking the link directly from MY Adobe benefits page at adobe.com/benefits

Could you please manually reset my redemption token or issue a fresh LinkedIn Premium activation link for my account?

Thank you!

[personal information removed by moderator]

Amruth Y

Participating Frequently

@jane-e @Tarun Saini @Rose DV is there any update from LinkedIn team

Rocky_Rakesh

Participant

Hi @Tarun Saini @jane-e @Rose DV,
I have an active Adobe Express Premium subscription through the Airtel India promotion. My account is in good standing and I have never used LinkedIn Premium before. However, the LinkedIn 3-month perk link is throwing a region/eligibility error. Please escalate this to have my redemption token manually reset or to issue a fresh activation link.

Rocky_Rakesh

Participant

I have created a Case ADB-45811316-W9Z7 as well for the same. Please check and do the needful. Thank you

Rocky_Rakesh

Participant

@Tarun Saini @jane-e @Rose DV , any update on my request above??

INVAD3R

Participant

I dont see any offer related to linkedin in benefits sections.
Is it removed or what?

jane-e

Community Expert

@INVAD3R

Where are you looking? I see it here:

https://www.adobe.com/creativecloud/perks.html

Jane

Forum volunteer

dungeon_123

Participant

Hi @Rose DV @Tarun Saini
I'm too getting the error "You are not eligible for this promotion.”

I check all the TnC you have mentioned in https://community.adobe.com/announcements-327/faq-adobe-express-x-linkedin-premium-3-free-months-offer-1561646 and I’m supposed to be eligible for the offer.

A Creative Cloud Enterprise or Express Free user: I’m a Adobe Express Premium User
A previous LinkedIn Premium free trial redeemer (any tier, any time): Never redeemed any Linekdin Premium trial before.
A paid LinkedIn Premium subscriber within the last 12 months: Never been a paid subscriber of Linkedin Premium
And my linkedin account is much older than 4 weeks

Tarun Saini

Community Manager

Hi @dungeon_123,

Thanks for all the information. Are you still experiencing this issue?

Regards.

Tarun

Amruth Y

Participating Frequently

The issue is still there it's not resolved

Rahul_linkedin_user

Participant

I am seeing the same exact issue. Do we have any resolution please?

jane-e

Community Expert

@Rahul_linkedin_user

Hi Rahul LinkedIn User, please include whether or not you have ever tried or subscribed to LinkedIn Premium and which region you are from.

Jane

Forum volunteer

jane-e

Community Expert

@Harshkansal wrote: “it will really helpful if this process can speedup from your end”

There’s a good chance that the issue is at LinkedIn’s end, and not Adobe’s.

Jane

Forum volunteer

Rose DV

Community Manager

Yes, at this time, all Airtel users using their Adobe Express Premium offer pass Adobe’s eligibility checks - we are working with LinkedIn on their eligibility requirements. It is a conversation we are having and we know the wait is long, but know that we are working on it diligently with them!

Rose