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akxh_5
Participant
May 29, 2026
Question

Airtel user: Unable to redeem LinkedIn Premium benefit — "Not eligible / select regions" error

  • May 29, 2026
  • 13 replies
  • 144 views

Hi @Rose DV @Tarun Saini

I'm getting the error "You are not eligible for this promotion. This promotion is limited to eligible LinkedIn users and is available only in select regions." when trying to redeem the 3 free months of LinkedIn Premium from my Adobe benefits page.

  • Adobe Express member since 2026
  • Never had LinkedIn Premium, not even a free trial
  • Adobe benefits page shows the offer as redeemable for me
  • Based in India

Could you please help resolve this?

    13 replies

    tokyo_
    Participant
    May 29, 2026

    hello I am also facing the same error as the above people is there any fix to it i got the subscription form airtel 

    thank you

    Rose DV
    Community Manager
    Community Manager
    May 29, 2026

    Hi ​@akxh_5 - 

     

    Can you confirm for me if you get your access to Adobe Express Premium through your internet provider/Airtel? I am working on finding out more for our Airtel users, so I would like to make sure!

     

    Thank you for your patience as we investigate!

     

    Rose

    Amruth Y
    Participant
    May 29, 2026

    Linked Premium Perk Redirect Error – "Account Not Eligible" (Airtel Promo)
    Hi Adobe Team,

    I am currently an active Adobe Express Premium subscriber in India, having successfully redeemed the official 1-year Airtel partnership promotion on my personal account. My Adobe account profile correctly shows my plan as active.

    However, I am facing an issue when trying to claim the "3 Months of LinkedIn Premium" member perk from the Adobe Creative Cloud Perks portal. When I click the "Redeem" button on my laptop, the generated tracking link redirects me to a LinkedIn page that states: "You are not eligible for this promotion.

    To troubleshoot this on my end, I have already tried:

    1. Clearing my browser cache, cookies, and history.
    2. Using a completely fresh Incognito window and Guest Mode on a different browser.
    3. Ensuring my LinkedIn profile region is correctly set to India and verifying that I have no active Premium trials or subscriptions on this account.

    The automated link system appears to be misidentifying my profile or token. Could a community manager or support agent please check my account eligibility and manually issue a fresh, working redemption code?

    Email - [personal information removed by moderator]

    Rose DV
    Community Manager
    Community Manager
    May 29, 2026

    Hi ​@Amruth Y - I am moving your post to consolidate everyone into one thread. Will update here once I know more!

    Rose