Airtel user: Unable to redeem LinkedIn Premium benefit — "Not eligible / select regions" error

Hi everyone! 👋

Thanks so much for your patience while we work through this. To help us investigate and escalate your case to the LinkedIn team, if you are still experiencing issues with redemption, please fill out this short form with your details:

📋 LinkedIn Premium Benefit Redemption Issue Form

Once we have your information, we'll follow up as soon as we have an update. We appreciate your patience! 

Rose

P.S. if your issue has been solved, and you’ve been tagged, let us know if you’re all set! Feel free to ignore the form! 

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Hello,

I am facing an issue with the Adobe Express Premium subscription provided through my Airtel (India) mobile plan bundle. 

In my Airtel Thanks application, the Adobe Express Premium benefit is listed as fully "Active." However, when I sign into Adobe Express using my Adobe ID, my account is still showing as being on the "Free Tier" with no premium access.

Could an Adobe staff member or Community Manager please help me manually synchronize my account? I am ready to provide my Airtel registered mobile number and Adobe ID via private message.

Thank you!

Hi @Rose DV @Tarun Saini. I am an active Adobe Express Premium user via the Airtel India partnership. Whenever I try to click the 3 months LinkedIn Premium offer, the site completely glitches and redirects me to the generic Creative Cloud 'All Apps' page instead of the reward screen. Could you please look into my account backend and send me a working manual redemption link/code via DM? Thank you!

Hi @Rose DV @Tarun Saini @jane-e

I am also facing the same issue as an Airtel India Adobe Express Premium user.

My details:

• Plan: Adobe Express Premium via Airtel India (12 month bundle)
• Error: "You are not eligible for this promotion. This promotion is limited to eligible LinkedIn users and is available only in select regions."
• I have NEVER had LinkedIn Premium before, not even a free trial
• I am clicking the link directly from MY Adobe benefits page at adobe.com/benefits

Could you please manually reset my redemption token or issue a fresh LinkedIn Premium activation link for my account?

Thank you!

[personal information removed by moderator]

​@jane-e  ​@Tarun Saini  ​@Rose DV  is there any update from LinkedIn team

I dont see any offer related to linkedin in benefits sections.
Is it removed or what?

Hi ​@Rose DV ​@Tarun Saini 
I'm too getting the error "You are not eligible for this promotion.”

I check all the TnC you have mentioned in https://community.adobe.com/announcements-327/faq-adobe-express-x-linkedin-premium-3-free-months-offer-1561646 and I’m supposed to be eligible for the offer.

• A Creative Cloud Enterprise or Express Free user: I’m a Adobe Express Premium User
• A previous LinkedIn Premium free trial redeemer (any tier, any time): Never redeemed any Linekdin Premium trial before.
• A paid LinkedIn Premium subscriber within the last 12 months: Never been a paid subscriber of Linkedin Premium
• And my linkedin account is much older than 4 weeks

I am seeing the same exact issue. Do we have any resolution please?

​@Harshkansal wrote: “it will really helpful if this process can speedup from your end”

There’s a good chance that the issue is at LinkedIn’s end, and not Adobe’s. 

Jane

Forum volunteer