It did the same thing on yhe computer but it refreshed. On Mobile it hasn't. I logged out and logged in, checked uodates, restarted my phone and still nothing. It's usually between the Templates and Get started section . But it's no where to be found now. Any ideas ? Thank you!

R

RuxandraC

Participant

Question

I can't see my files on my mobile app.

Forum|Forum|3 months ago
November 11, 2025
1 reply
61 views

It did the same thing on yhe computer but it refreshed. On Mobile it hasn't. I logged out and logged in, checked uodates, restarted my phone and still nothing. It's usually between the Templates and Get started section . But it's no where to be found now. Any ideas ? Thank you!

Android

M

mahmoud_5524

Community Manager

Hi @RuxandraC,

Sorry you’re experiencing this 😔. Please make sure your Adobe Express app is fully updated. You can also try clearing the app cache, restarting your device, and ensuring you’re signed in with the correct Adobe ID.

If the issue persists, could you share a short screen recording of the problem and your Adobe ID so we can investigate further?

Thanks for your patience!

^MM