Adobe has the worst service ever. Switch to eSign Genie

Hi! I just signed up for the 7 day trial of adobe pro and am having issues creating a template.

You need help with Adobe Premiere, After Effects, Rush, Audition or a related product. Is that right?

No

I'm still learning. Could you describe the issue differently or tell me your goal?

agent

representative

I will connect you with an agent. One moment.

Hello, I'll be happy to assist you. Please give me 1-2 minutes while I review your request.

Thanks for waiting. Please help me with your issue so that I can assist you.

preview a webform

May I know with which Adobe application you are facing the issue?

adobe acrobat web form

Hi Arjun

I'm trying to create a web form that will be emailed to the signer and myself along with reminders to sign

I created a form and didn't like the font size when I previewed it

I attempted to change it and now all text boxes are gone...

It sounds like you need help solving a technical issue. Let me transfer you to a technical support agent who can assist you.

thanks

Rag, can you see the prior chat messages?

Hello YYYYYY,'ll be happy to assist you. Please give me 1-2 mins while i review your request.

thanks

Thank you for waiting. May I know if the webform has been saved?

should be

trying to navigate my way back to saved forms

not intuitive

so having issues getting to the 'home' page

Okay, Please go to documentcloud.adobe.com to go the home page.

thanks, found the doc. how do i get to the preview page?

I'd like to test drive this web form before I copy and paste the embedded link into my website.

It now says I have no documents under the document tab

Please advise.

This is getting frustrating

Found them under web form

Okay, please give me a moment to check that for you.

How do I delete old web forms?

Thank you for your patience. Please go to Manage and choose the Webform you want to Preview, on the right hand side you will have the option under Actions To open Web form and also you will be able to delete it by selecting the web forms.

deleting is not an option that way

I want to do a trial run of a web form before I embed it onto my website

PLEASE HELP ME

Okay, I have checked and I could see that you can disable the web form using the Below steps.

Click the Manage tab.
Select the Web Forms filter.
Single-click the web form you want to disable.
Click Disable. An options window pops out.
Click Disable. A success message is displayed. The status changes. The redirect method is inserted under the status. The ability to edit the web form is removed.

smh

so you can upload docs, but can't delete them?

Yes, you will be able to disable them as these are Web Forms, if it is any other document you will be able to delete it.

honestly, a chalkboard is more innovative

you can at least erase what's on a chalkboard

how can you demo a web form you created?

Okay, Let me transfer this chat to the dedicated support Team and they will help you with this issue.

Rag,

Seriously?

That will be the 3rd transfe

I've been at this for over an hour

I picked adobe over esign Genie because it's supposed to be the leader

esign Genie took me 15 minutes to generate as a new user AND I could delete templates

I hope this conversation is being recorded because there is ZERO quality

I am about to go back to esign genie

PLEASE HELP ME OR I AM GONE

Syed

How are you?

I am very confused and put off by Adobe at this point.

I need someone to hold my hand and take me through how to demo a web form I created before I copy and paste the embedded link into my website. Can you help me with this? Y/N?

Please and thanks in advance

Hello?

Hello YYYYY, I'll be happy to assist you. I am really sorry that you have to wait for the issue to get fixed first of all.

This seems like a program specific concern, we have a dedicated team who will be best to help you on this.

As I see that you have been transferred multiple times already (I apologize for it).

So will you be ok if I connect you to them specialized team who can help you on this?

please

I really am about to cancel and go to esign genie

this is too much

Sure YYYYYYY. Please be online while I connect you to them.

I've been here for over an hour, almost 2. I'm not going anywhere other than to a competitor if we can't resolve this simple request in 15 minutes.

hello?

Sebastian

How are you?

I am perplexed Sebastian that an industry leader can be so inundated with its own products.

It's making it impossible for me to accomplish a simple task of demoing a web form before publishing and I need a competent person, which I'm sure you are, to please help me.

Hello YYYYYYYYY, I'll be happy to assist you. I am good. thank you. Hope you are doing good. I see that you have signed up for a 7 day trial version of adobe pro and you have issues creating templates, is that correct?

smh

web fomr

i have a non-disclosure agreement I want to have signed on my website.

My guess is that I need a web form.

I completed a web form

it gave me a preview page

I found an error

I edited the error

I want to see another preview page and run a demo

before I publish

How do I do that?

Thanks in advance!

🙂

Here's the deal: Adobe has 10 minutes to help me solve this simple task or I am canceling my preview and going with esign genie

I had previously signed up with esign genie, but a friend swayed me to adobe

Appreciate your patience. I was checking your subscription to know the echo sign entitlement since it is a webform, please stay connected am looking for a specialist who can help you quicker.

WTF

EVERYONE KEEPS LOOKING FOR A SPECIALIST ON A SIMPLE QUESTION.

ADOBE IS WASTING MY TIME.

IT SHOULD BE SUPER SIMPLE THAT A MILDLY COMPETENT COMPUTER USER SUCH AS MYSELF SHOULD BE ABLE TO FIGURE THIS OUT'

CAN I HAVE A SUPERVISOR CALL ME

I understand you have been waiting quite long, please give me a moment am checking with the team if they are available.

I WAS READY FOR A YEAR COMMITMENT SO I COULD HAVE THE WEB FORM

THIS IS SOOOO PISS POOR

15 minutes are up.

it's now or never

Daniel from esign genie just csalled me

going with them

f-off

adobe

Hello, I'll be happy to assist you YYYYYYY I understand that

please email me a copy of this transcript and share with customer service

All I wanted was to demo a web form before I published it on my website

Adobe and its customer service team failed that simple request

please send me a copy of this transcript

May I know the application name?

adobe sign web form

let our sign team help you with that.

please send me a copy of this transcript

Hello. I’ll be happy to assist you. What can I help you with today?

Please send me a copy of this transcript

As I have understood that you need the transcript of the chat conversation.. Correct ?

yes

you can't help me with web form

Yes.. I can help you with the web form..

I just want to demo a web form before I embed it in my website

I don't know how to do it

I've been trying for over 2hours

including over 1.5 hours with adobe chat assistance

why should I believe you?

no offense, but your several predecessors were not helpful.

Apologies for the inconvenience caused and I will make sure that you get all your queries answered

Each signer completes the form individually, and each individual transaction is recorded on the Manage tab as a discrete Agreement.

A signable web form can be created to embed on your website (or send as a link) so multiple people can easily access your document to sign. It's especially useful if you need to post a form on your own website for signature.

Understood.

I want to put a non-disclosure agreement on my webiste.

I am trying to demo the one I created before I publish it on the site

when I completed it the first time,

it gave me an option to preview

in the preview, I noticed an error

when I corrected the error, and saved my changes, I lost my content

fill in forms, to be specific

Please allow me some time to check my resources

When I click on edit, the boxes come back

how do I perform a preview?

I want to make sure the web form responds like it needs to

you have 3 minutes.

Thank you for your time and patience

Please share your email address associated with the Enterprise/Business account

XXXXXXXXXXXXX

hello?

Please allow me some more time to check the details.

As I can check your email address : XXXXXXXX  is associated with Acrobat Pro DC account . Do you have any other email address associated with Adobe Sign account.

this should be for sign

it's pro dc w/enhanced e-sign featuers

smh

Please be advised that there is no assisted “live” support for this product. Support for the Adobe Sign Individual product is available only via forums: https://community.adobe.com/t5/Adobe-Sign/bd-p/adobe-sign
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