Adobe Sign - Can't cancel a Reminder

Question

I have multiple documents out for signing.

On each i can see i have a 'Reminder' set

If i review the Reminder i can see the 'Garbage Bin' icon to delete the reminder.

If i click on this to delete the Reminder i get a red banner that states:

"only status can be updated when cancelling a reminder"

The reminder does not get deleted.

These are documents that i have created.

Any idea what the message means? And how can i delete the reminder?

Meenakshi_Negi · Answer

Thank you for reaching out.

Could you please confirm if the issue occurs with canceling reminders for a particular document?

Please share the screenshot of the error message. What happens after you close the message?

Check if you can cancel the reminder from other documents or get the same message.

Let us know how it goes.

Thanks,

Meenakshi

Sign up