Can Adobe Sign be set to IGNORE existing fields in an Acrobat document?

Forum|Forum|6 years ago
September 19, 2019
3 replies
1758 views

I have a complex form that's been completed by multiple parties in a team and now needs to be sent for approval by others via an Adobe Sign workflow. Trouble is, Adobe sign re-examines all the fields and takes the Signer through every field before they get to the Signature page. Adobe sign is also flagging format issues with some fields - dates, for example, because it's expecting all dates in US format MMM dd, YY when our fields are set to the Australian standard of dd-MMM-YY.

Is there some way to tell Adobe Sign to ignore existing document fields? That would save a whole lot of heartache.

Feature request

This topic has been closed for replies.

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chrisb_MBCGAuthor

Inspiring

I've found two ways to solve this issue, which I've posted into the duplicate of this question at https://community.adobe.com/t5/Adobe-Sign/Can-Adobe-SIgn-be-set-to-IGNORE-existing-fields-in-an-Acrobat/m-p/10634964#M11097

Nancy OShea

Community Expert

This is not Adobe support. This is a user-to-user forum with some infrequent staff participation. For the most part, you're talking to fellow product users here.

Unfortunately, I am not an Adobe Sign expert and I don't know if your intended workflow is feasible. I'll see if I can find another Adobe Community Professional who knows.

Nancy O'Shea— Product User & Community Expert

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chrisb_MBCGAuthor

Inspiring

Thanks Nancy, of that I'm aware, but I have seen several threads where Adobe employees have replied and provided "correct answers", so they must keep an eye on the forums. Of course I am grateful for any input from anyone that might solve my problem. Thank you again.

Nancy OShea

Community Expert

Hello chrisb56631666,

I have moved your question from Community Help to Adobe Sign where the concerned experts will see it.

Nancy O'Shea— Product User & Community Expert

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chrisb_MBCGAuthor

Inspiring

Thanks Nancy - I realised my mistake and posted it there too myself. Bit disappointed nobody from Adobe has been able to provide a response - have attempted to get one via the various support portals and phone numbers to no avail. I know competing products like HelloSign and Docusign can do what I'm asking. If I don't get an answer today I think I'm going to have to recommend a competing product to my client.

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