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da_guitarist
Participating Frequently
Nov 29, 2016 1:47 PM UTC
Answered

Cannot log into Adobe Sign iPhone app

just joined adobe sign. Very cool, excited to see the iPhone app dashboard. but the app will not let me sign in. Username/password reset error. I've verified my username and password online. could it be an issue with the latest app? or iOS10?

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    AadeshSingh
    AadeshSinghCorrect answer
    Participating Frequently
    Dec 14, 2016 6:59 PM UTC

    Hi da_guitarist

    Sorry for the delay caused.

    Just to confirm, please put in your email and password using the Adobe ID option given in the app.

    As your account is in the Adobe ID channel.

    Let me know if you still get the error.

    Please feel free to get back to us, for any further assistance required. We will be more than happy to help.

    Regards,

    Aadesh

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    7 replies

    AadeshSingh
    AadeshSinghCorrect answer
    Participating Frequently
    Dec 14, 2016 6:59 PM UTC

    Hi da_guitarist

    Sorry for the delay caused.

    Just to confirm, please put in your email and password using the Adobe ID option given in the app.

    As your account is in the Adobe ID channel.

    Let me know if you still get the error.

    Please feel free to get back to us, for any further assistance required. We will be more than happy to help.

    Regards,

    Aadesh

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    da_guitaristAuthor
    Participating Frequently
    Dec 14, 2016 7:19 PM UTC

    That was it!! I was using email instead. Thanks

    Best,

    Zack Sosebee (Contact information removed-Moderator)

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    AadeshSingh
    AadeshSingh
    Participating Frequently
    Dec 1, 2016 8:10 PM UTC

    Hi da_guitarist​,

    Please share the screenshot of the error page.

    Regards,
    Aadesh

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    da_guitaristAuthor
    Participating Frequently
    Dec 1, 2016 8:27 PM UTC

    See attached

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    AadeshSingh
    AadeshSingh
    Participating Frequently
    Nov 30, 2016 9:32 PM UTC

    Hi da_guitarist​,

    Please uninstall the app, reboot the iPhone & reinstall the app using the below link:

    - Adobe Sign on the App Store​

    Now Sign IN using your Adobe ID.

    Let me know if the issue persist.

    Regards,
    Aadesh

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    da_guitaristAuthor
    Participating Frequently
    Dec 1, 2016 12:02 AM UTC

    I wish this was the solution. Just uninstalled, rebooted, reinstalled, and same error.

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