E Signature Issue

Forum|Forum|23 days ago
July 15, 2026
5 replies
43 views

Correct answer Meenakshi0101

If you can share a screenshot of the next screen, we can have the team check this behaviour.

If you prefer to contact support directly, you can follow the steps outlined here: Adobe Acrobat Sign Customer Support Resources.

Let us know if we can be of any help.

Thanks,

Meenakshi

Meenakshi0101

Community Manager

Hi Moses,

Thank you for reaching out, and sorry to hear that you are experiencing issue.

Could you please provide more details about the problem with the E-signature feature? Specifically, let us know how you are accessing it. If you're receiving any error messages, please attach a screenshot.

Let us know if you need any help.

Thanks,

Meenakshi

M

MosesAuthor

Participant

Hi Meenakshi, i had to delete the screenshot because it had personal info, I’ll attach the photos here.

we want to be able to password protect our documents we send to clients and can only do it using the 1 box option below (black). my computer also seems to randomly switch between these 2 options, the only known cause that can switch it to the other one is if the pdf if editable.

i’ve looked online and cannot find anything helpful.

Meenakshi0101

Community Manager

Hi Moses,

Thank you for the screenshot and the information.

Could you please clarify what you mean by "PDF is editable"? Are you referring to whether the form already contains form fields? It would be very helpful if you could share a video of the workflow for both screens. Please include the complete steps, showing the options you encounter on both screens as you continue the process. You may use a dummy email for the email demonstration.

Thanks,

Meenakshi

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