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selass60600934
selass60600934
Participant
April 7, 2017
Answered

Errors in Salesforce

  • April 7, 2017
  • 111 replies
  • 27847 views

getting error:

"The Adobe Sign remote application authorization configured is invalid. Please go to the Adobe Sign Admin page and reauthorize the Adobe Sign application. Contact your Administrator for assistance."

Installed in Salesforce, the Adobe account is 'linked', setup successful

Using Drawloop to send document to Adobe.
Error appears when clicking 'Send'

Another error:

Adobe Sign API returned error: : 401 : {"code":"INVALID_USER","message":"Invalid user ID or email provided in x-api-user header"}

Can send document via Adobe , error only in Salesforce

      Correct answer vignata_nutalapati9368

      I had the same problem with Acrobat Sign errors in Salesforce. In my case, re-authenticating the connected app and ensuring the callback URL matched exactly resolved it. Hope this helps someone!

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      Blog31466836kieu
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      August 3, 2023

      Based on the error messages you provided, it seems that there are issues with the Adobe Sign integration in Salesforce. Let's break down the errors and their potential causes:

      1. "The Adobe Sign remote application authorization configured is invalid. Please go to the Adobe Sign Admin page and reauthorize the Adobe Sign application. Contact your Administrator for assistance."

      This error indicates that the authorization between Salesforce and Adobe Sign is not valid or has expired. To resolve this, you should reauthorize the Adobe Sign application in Salesforce. Follow these steps:

      a. Go to the Adobe Sign Admin page. b. Find the integration with Salesforce and remove the existing authorization. c. Reauthorize the integration with the correct Adobe account. d. Double-check the settings and ensure that the integration is properly set up. e. Contact your Salesforce Administrator if you encounter any issues during the reauthorization process.

      1. "Adobe Sign API returned error: : 401 : {"code":"INVALID_USER","message":"Invalid user ID or email provided in x-api-user header"}"

      This error indicates that there might be an issue with the user authentication while accessing the Adobe Sign API from Salesforce. The x-api-user header contains the user ID or email information for authentication purposes.

      To fix this error, follow these steps:

      a. Ensure that the user ID or email provided in the x-api-user header is correct and corresponds to an active user in the linked Adobe account. b. Verify that the user has the necessary permissions to access the Adobe Sign API. c. Check if there are any additional settings or configurations required in Salesforce to pass the correct user information in the API call. d. Double-check the API integration settings in Salesforce and ensure they match the documentation provided by Adobe Sign.

      If the above steps do not resolve the issue, you may want to reach out to Adobe Sign's support team or your Salesforce Administrator for further assistance. They can provide more specific troubleshooting steps based on your Salesforce and Adobe Sign configurations.

       

      Regard

       

      <a href="https://tafsiran.com/">Tafsiran</a>

      B
      Blog31466836kieu
      Participant
      August 3, 2023

      Based on the error messages you provided, it seems that there are issues with the Adobe Sign integration in Salesforce. Let's break down the errors and their potential causes:

      1. "The Adobe Sign remote application authorization configured is invalid. Please go to the Adobe Sign Admin page and reauthorize the Adobe Sign application. Contact your Administrator for assistance."

      This error indicates that the authorization between Salesforce and Adobe Sign is not valid or has expired. To resolve this, you should reauthorize the Adobe Sign application in Salesforce. Follow these steps:

      a. Go to the Adobe Sign Admin page. b. Find the integration with Salesforce and remove the existing authorization. c. Reauthorize the integration with the correct Adobe account. d. Double-check the settings and ensure that the integration is properly set up. e. Contact your Salesforce Administrator if you encounter any issues during the reauthorization process.

      1. "Adobe Sign API returned error: : 401 : {"code":"INVALID_USER","message":"Invalid user ID or email provided in x-api-user header"}"

      This error indicates that there might be an issue with the user authentication while accessing the Adobe Sign API from Salesforce. The x-api-user header contains the user ID or email information for authentication purposes.

      To fix this error, follow these steps:

      a. Ensure that the user ID or email provided in the x-api-user header is correct and corresponds to an active user in the linked Adobe account. b. Verify that the user has the necessary permissions to access the Adobe Sign API. c. Check if there are any additional settings or configurations required in Salesforce to pass the correct user information in the API call. d. Double-check the API integration settings in Salesforce and ensure they match the documentation provided by Adobe Sign.

      If the above steps do not resolve the issue, you may want to reach out to Adobe Sign's support team or your Salesforce Administrator for further assistance. They can provide more specific troubleshooting steps based on your Salesforce and Adobe Sign configurations.

       

      Regard

       

      <a href="https://tafsiran.com/">Tafsiran</a>

      V
      vignata_nutalapati9368
      Participating Frequently
      April 25, 2025

      Great work Adobe Community

      S
      stevediaz
      Participant
      July 14, 2023

      Hello

      The error indicates that the Adobe Sign remote application authorization in Salesforce is invalid. To resolve the issue, reauthorize the Adobe Sign application in the Adobe Sign Admin page within Salesforce. You can contact your Salesforce Administrator or Adobe Sign support for assistance.

      Thank you . 

      S
      stevediaz
      Participant
      July 14, 2023

      Hello

      The error indicates that the Adobe Sign remote application authorization in Salesforce is invalid. To resolve the issue, reauthorize the Adobe Sign application in the Adobe Sign Admin page within Salesforce. You can also contact your Salesforce Administrator or Adobe Sign support for assistance.

       

      Thank you .

      (Mulesoft Training)

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