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Errors in Salesforce

Forum|Forum|9 years ago
April 7, 2017
102 replies
28166 views

getting error:

"The Adobe Sign remote application authorization configured is invalid. Please go to the Adobe Sign Admin page and reauthorize the Adobe Sign application. Contact your Administrator for assistance."

Installed in Salesforce, the Adobe account is 'linked', setup successful

Using Drawloop to send document to Adobe.
Error appears when clicking 'Send'

Another error:

Adobe Sign API returned error: : 401 : {"code":"INVALID_USER","message":"Invalid user ID or email provided in x-api-user header"}

Can send document via Adobe , error only in Salesforce

This topic has been closed for replies.

Correct answer vignata_nutalapati9368

I had the same problem with Acrobat Sign errors in Salesforce. In my case, re-authenticating the connected app and ensuring the callback URL matched exactly resolved it. Hope this helps someone!

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Participant

Does your Cloud subscription properly show on your account page?

https://www.adobe.com/account.html for subscriptions on your Adobe page

If you have more than one email, are you sure you are using the correct Adobe ID?

.

If yes

Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account

-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

.

If no

This is an open forum, not Adobe support... you need Adobe staff to help

Adobe contact information - http://helpx.adobe.com/contact.html

Chat/Phone: Mon - Fri 5am - 7pm (US Pacific Time) <=== NOTE DAYS AND TIME

-Select your product and what you need help with

-Click on the blue box "Still need help? Contact us

vignata_nutalapati9368

Participating Frequently

Nice Sharing

Participant

Hi,

Your Salesforce User email address and Adobe Sign User email address should be the same.

Thanks.

Participant

Hi Hassan,

What if I want to have several signers? I have 5 Sales person and 5 Adobe sign accounts, How do I setup this in Salesforce?