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selass60600934
selass60600934
Participant
April 7, 2017
Answered

Errors in Salesforce

  • April 7, 2017
  • 111 replies
  • 27942 views

getting error:

"The Adobe Sign remote application authorization configured is invalid. Please go to the Adobe Sign Admin page and reauthorize the Adobe Sign application. Contact your Administrator for assistance."

Installed in Salesforce, the Adobe account is 'linked', setup successful

Using Drawloop to send document to Adobe.
Error appears when clicking 'Send'

Another error:

Adobe Sign API returned error: : 401 : {"code":"INVALID_USER","message":"Invalid user ID or email provided in x-api-user header"}

Can send document via Adobe , error only in Salesforce

      Correct answer vignata_nutalapati9368

      I had the same problem with Acrobat Sign errors in Salesforce. In my case, re-authenticating the connected app and ensuring the callback URL matched exactly resolved it. Hope this helps someone!

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      arka1000
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      May 27, 2025

      Great article! When integrating Adobe Acrobat Sign with Salesforce, one key lesson I learned was ensuring that all permissions sets are correctly mapped. It's a small detail but can cause major headaches during setup.

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      arka1000
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      April 22, 2025

      We've also encountered similar issues while using Adobe Acrobat Sign with Salesforce, especially when dealing with custom objects and automated workflows. A couple of things that helped us: double-checking field mappings in the Acrobat Sign settings within Salesforce and ensuring all user permissions are correctly set up. Also, clearing any outdated tokens or re-authenticating the integration helped resolve unexpected errors. If you're still facing trouble, the debug logs in Salesforce often give useful clues. Happy to share more if needed

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      chrisbons02
      Participant
      February 6, 2018

      Does your Cloud subscription properly show on your account page?

      https://www.adobe.com/account.html for subscriptions on your Adobe page

      If you have more than one email, are you sure you are using the correct Adobe ID?

      .

      If yes

      Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account

      -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

      -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

      -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

      -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

      -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

      -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

      .

      If no

      This is an open forum, not Adobe support... you need Adobe staff to help

      Adobe contact information - http://helpx.adobe.com/contact.html

      Chat/Phone: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

      -Select your product and what you need help with

      -Click on the blue box "Still need help? Contact us

      V
      vignata_nutalapati9368
      Participating Frequently
      May 6, 2025

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