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Mario36203305kc8f
Participant
March 20, 2024
Question

Request e-signature doesn't work

  • March 20, 2024
  • 1 reply
  • 527 views

I have an Adobe ID used for one Team profile, one enterprise profile and a personal profile.

I have used Acrobat DC requesting e-signatures for a while with the team profile. A provider has migrated our licenses to the enterprise profile and assigned the License to my user.

Since that time I am not able to use the e-signature feature. It starts with the first form to enter email address and after going to more options it is trying to upload and this is only possible to stop with killing the process.

I have repaired the application, have signed out and signed in different times, have asked the administrator to delete my user in the teams profile, i have followed the steps described in https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082. But nothing helps to get a document e-signed.

    This topic has been closed for replies.

    1 reply

    mariahweyne
    mariahweyne
    Inspiring
    March 20, 2024

    It has nothing to do with the applincation. You cannot use the same email in more than 1 Sign account.  It creates a conflict.  You need to have Adobe archive your account.  Make sure to save the documents/agreements you have signed before because you could lose them in the archiving process.

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    March 31, 2024

    Hi Mario36203305kc8f,

     

    Thank you for reaching out.

     

    We have checked your acocunt with the email address used to sign in on the community page. If you are using the same email for signing in to the Acrobat application, it shows that you have Acrobat Sign teams service plan.  

    Please try sending the document usng the Acrobat online account (https://adobe.ly/3PIyxTi). Open the link and go to E-sign > Request e-Sigantures. 

     

    Let us know how it goes.

     

    Thanks,

    Meenakshi

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