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rd522
rd522
Participant
February 24, 2016
Answered

Send for Signature with Password Isn't Working

  • February 24, 2016
  • 4 replies
  • 6088 views

I'm trying to password protect some pdfs then use send for signature.

I get an unsupported file type error.

It's a a pdf. I added the password right in Adobe.

Help, please!

I bought this so I could easily send things for signatures.

Does it not work if you add a password?!

Do I need to do something special to send password protected files?

    This topic has been closed for replies.
    Correct answer AadeshSingh

    I am also a tax preparer and am trying to do the same thing. Did you ever get this resolved ??  If so can you share with me.

    You are correct adding a password to a send for signature file would make a lot of sense


    Hi cynthiab17320112 , billa820241 & rd522

    Please refer to the below link for help:

    - How to encrypt your documents using Adobe Sign

    Regards,

    Aadesh

    4 replies

    A
    Andy23499397tk7k
    Participant
    June 1, 2022

    Same issue here. I do not want to put a password to restrict signing. I want to put a password on to restrict editing, but still allow signing. The "manual" sign tool can be used, but it won't let me send it for signature via Adobe Sign.

    G
    Gilbert229904490jtm
    Participant
    February 4, 2022

    Help

    rd522
    rd522Author
    Participant
    February 28, 2016

    Hello? Are we able to use send for signature on password protected documents?

    I tried a new document from scratch yesterday and it would not work.

    billa820241
    billa820241
    Participant
    March 31, 2016

    I am having the same problem.  What is the fix??? This is causing problems!!

    billa820241
    billa820241
    Participant
    March 31, 2016

    The process is to put a password on the pdf, and then try to "send for signature", however, the file will not upload because of "unsupported file error".

      Meenakshi Negi
      Community Manager
      Meenakshi NegiCommunity Manager
      Community Manager
      February 24, 2016

      Hi rd522,

      Please let us know the exact error message you get.

      Also please share the exact workflow you do to add password to the file.

      Please refer this KB doc : https://helpx.adobe.com/acrobat/using/securing-pdfs-passwords.html‌ Check if this helps.

      Regards,

      Meenakshi

      rd522
      rd522Author
      Participant
      February 26, 2016

      ‌I've read that before, thank you.

      I'll upload my workflow tomorrow.

      I've spent an hour on this, twice.

      It is obviously not seamless or functional.

      I tried doing the password first then send for signature.

      it won't allow send for signature if you disable printing or editing so I tried only selecting an Open Document password.

      IT will not allow the file to be attached once a password is added.

      Password encryption should be a step in the send for signature process!

      I Also tried preparing the form, selecting signature fields, saving it, then adding the password.

      The error was "unsupported file type". The file type is pdf and was selected from a window that only allows supported file types to be visible.

      Is this software able to send a password protected file for signature or am I wasting my time?

      I'm a tax preparer & will be going with alternate esignature software tomorrow if this isn't resolved.

      I cant spend another hour on this.

        Cindis Accounting
        Cindis Accounting
        Participant
        September 1, 2016

        I am also a tax preparer and am trying to do the same thing. Did you ever get this resolved ??  If so can you share with me.

        You are correct adding a password to a send for signature file would make a lot of sense

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