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Switch back to classic experience in Adobe Sign

Forum|Forum|9 months ago
April 23, 2025
6 replies
7727 views

Does anyone know how I switch back to classic experience? This new experience is just awful and far too time consuming?! I use this programme every day to send bulk documents with multiple signatures and it's taking me an hour to do something that would usually take 10 minutes!!

Adobe Sign forms

Correct answer Meenakshi Negi

Hi,
How do we change back to the Classic Version?

Agree with everyone else's feedback that the new version is painful to use.

Thanks.

Hi eric_6261,

Thank you for reaching out.

If you have already tried the steps suggested above and didn't find the option, there is not much you can do. You may try contacting the Acrobat Sign support team to see if it can be done via the backend. Please use the steps suggested in the following help document: https://adobe.ly/47D6rlU.

Thanks,

Meenakshi

A

andrew_6690

Participant

@Meenakshi Negi Im having the same issue. When I go to Profile>Settings> .... then there is no option for esign.
Any other way to revert back to the full classic version? I'm using the cloud based version if that makes a difference.

Meenakshi Negi

Community Manager

Hi andrew_6690,

Thank you for reaching out.

We checked your account, and you have the Acrobat Sign enterprise plan. Please reach out to the administrator of the Acrobat Sign account or the IT team in your organization. They will be able to make changes to the account. Please refer to the settings as shown in the screenshot.

Thanks,

Meenakshi

A

andrew_6690

Participant

I am one of the administrators of the account. Were getting alot of frustrated users who are experiencing some of the e-sign document changes and want to role back the classic versions full functionailty. Although I am not seeing that option or how to do that. Can you assist?

J

jessedena1988

Participant

Worst update to date. I'm finding an alternative to Sign. I've been a user for years and it seems the engineers sit around trying to figure out how to make the software more difficult to use.

Meenakshi Negi

Community Manager

Hi jessedena1988,

We are sorry to hear about your experience with the new Acrobat Sign. We acknowledge that the new Acrobat Sign represents a notable change. The team is working on updating the application with the features as they used to work in the classic version.

We see that you are using the Acrobat Sign individual plan. You may try the following steps to revert to the classic version:

- Open the following link: https://adobe.ly/4jMQKw0.

- Click on your profile icon.

- Select settings and scroll down till E-Signing settings.

See if you get the option or not.

Feel free to let us know if you need any help.

Thanks,

Meenakshi

A

andrew_6690

Participant

@Meenakshi Negi Im having the same issue. When I go to Profile>Settings> .... then there is no option for esign.
Any other way to revert back to the full classic version?

P

ProlificPDFer

Participant

OMG it's so awful! It now wants me to address every link in the PDF...... somebody obvioulsy didn't real world test the new version!!!

J

jean-francois_8005

Participant

Hi , I have the same issue. Why we cant move back to the classic experience?

C

Claritza37567647ja9b

Participant

It should say disable, but is says enable because I already disabled mine.

C

Claritza37567647ja9b

Participant

Go into View then scroll down to Disable new Acrobat, I already mine but it seems they did something to the e-signature portion and it does not have an option to turn off the advance feature for signature and I agree with you. It is taking forever to do something that would normally take a few mintues.

Meenakshi Negi

Community Manager

Hi Claritza37567647ja9b,

Thank you for reaching out.

We see that you have the Acrobat Sign Enterprise plan. Please check with the account administrator to see if the option is enabled in the settings.

Please share your suggestion about the Acrobat Sign new experience with the team here: https://adobe.ly/4jFoevM.

Feel free to let us know if you have any questions.

Thanks,

Meenakshi

Meenakshi Negi

Community Manager

Hi Kayleigh281146838ecr,

Thank you for reaching out.

When you use Acrobat Sign, you can switch to the classic version on the Send/ Home page at the top right.

Also, please make sure that the following option is enabled in the Admin account. If you are not the admin, please get in touch with the admin to make the changes.

Allow users to switch between the new Home experience and the classic Home experience.

Feel free to let us know if you need any help.

Thanks,

Meenakshi

G

Garrett28388498giu3

Participant

HI,
Despite of doing that - im getting this error:

I want to use the classic experience for esigns

Meenakshi Negi

Community Manager

Hi Garrett28388498giu3,

Thank you for sharing the screenshot.

Please share more information on where you get the error message. Could you share the steps you took that resulted in the error message? It would be helpful if you can share the screen recording.

Thanks,

Meenakshi

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