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chance_8606
Participating Frequently
July 8, 2025
Question

Unable to use Adobe Template - Still an issue

  • July 8, 2025
  • 1 reply
  • 614 views

Hi Adobe, 

When using Adobe Templates online we are having some issues. Some of the templates will not load when trying to use them. We've tried several different browsers, re-creating new templates, using the desktop version, and using the new desktop version of adobe reader. 

While we did get these to open in new adobe reader for desktop. The issue remains on the web version and we'd like to get this fixed as some of the features for the web version are missing from the desktop. For example, when using the template on the web it lets us fill in all the details for our end before sending to the client for signatures. Currently the new desktop version is lacking this and when using the template we have to manually search for each field then send to the client. The web version lets us skip to the points that we need to fill. 

There was also another thread from last year that never really got an answer located here : Unable to use Adobe Template - Adobe Product Community - 14783689

 

Please let me know what we can try to get the web version of the application working with templates. 

1 reply

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
July 9, 2025

Hi chance_8606,

 

Thank you for reaching out, and sorry about the trouble caused.

 

Please share a few information so we can get this behavior checked:

- When you say web templates, are you referring to the pre-created templates provided by Adobe?

- Could you share the screen recording or a small video showing what happens on both versions?

- Please share the application and OS version currently in use.

 

It will help us replicate the behavior and find its root cause.

Feel free to let us know if you have any questions or need help.

 

Thanks,

Meenakshi

 

 

C
chance_8606Author
Participating Frequently
July 9, 2025

I've attached screenshots of the process that we use when attempting to open from the web app.

Current version of Adobe is 2025 and we are on Windows 11

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
July 10, 2025

Hi chance_8606 ,

 

Thank you for the screenshots.

Please confirm whether these are the templates you created or the ones provided by Adobe. Since when has the issue started? 

 

Thanks,

Meenakshi

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