Known Participant

Question

Account blocked.

Forum|Forum|11 months ago
February 7, 2025
4 replies
1264 views

Hello, My account was deactivated on January 23, 2025, they wrote that it was due to suspicious activity. I haven't received an answer to the question about what kind of suspicious activity it was. It's blocked so much that I can't even see my work. I've written to them about this situation many times, but the answers are automatic, although the letter about the blocking was written by a person. After all, I created the account in order to earn money, I spent a lot of time to earn at least a little, I didn't expect that they could just block it like that. How long should I wait until the account is unblocked?

H

homeworldsAuthor

Known Participant

Since January 23, 2025, the account was blocked due to suspicious account activity, it has been 43 days since my account was blocked. Only an automatic response comes to letters. I have never bought any content from myself.

Letter numbers that I wrote:
Adobe Case Update 00344665,
Content Appeal - Other (please specify) - Case ID: 653803,
Adobe Case Update 00347402,
Adobe Case Update 00353167,
Adobe Case Update 00353611,

If they block because of some specific sales amounts, then they can intentionally harm the author by making such purchases from him. Why not check who buys during the purchase from certain amounts.

daniellei4510

Community Expert

"Why not check who buys during the purchase from certain amounts."

Which very well be what they are doing and it takes time. It depends on how many accounts are being investigated ahead of yours.

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.

H

homeworldsAuthor

Known Participant

It's a pity that they block the account for this, because of this I can't use the funds that I earned and while the account is blocked I can't earn and add new content. And because of the blocking, most likely, sales will decrease.

H

homeworldsAuthor

Known Participant

I read on the forum about blocking accounts, it is just a mass phenomenon, they block accounts that are ten years old. It turns out that a malefactor, a competitor, knowing that you have an account on Adobe Stock, who wants to harm you, get rid of you, knowing that Adobe blocks the account for large purchases, can make some large purchase for which Adobe will immediately block the account. I do not buy my assets from myself, it is not profitable for me, I did not even think about it. Before the blocking, my sales increased a little, but I did not see any large purchases there, maybe it happened later, I wonder how much the purchase was for which my account was blocked. Maybe it is better to first check Adobe Stock for suspicious purchases. After all, by blocking me, I suffer financial losses and did not receive the money that I requested for withdrawal. It can consider a suspicious purchase of a million dollars and above. I still have not received a response from Adobe Stock why it was blocked. How long to wait for the account to be activated.

Abambo

Community Expert

I read on the forum about blocking accounts, it is just a mass phenomenon, they block accounts that are ten years old.

By @homeworlds

What forum do you refer too? There is no such thing like blocking 10 years old accounts.

maybe it happened later, I wonder how much the purchase was for which my account was blocked.

By @homeworlds

You get a dayly mail about your sales. You will get that mail, even if the sale just happened before the blocking.

I still have not received a response from Adobe Stock why it was blocked. How long to wait for the account to be activated.

By @homeworlds

Your screenshot in your starter message told you, why your account got blocked. It will take the time it takes and your account will be unblocked when the investigation is over and Adobe determinated that you are not the cause of the suspicious activity.

Check here for an account that got revived: https://community.adobe.com/t5/stock-contributors-discussions/adobe-deleted-my-account-without-giving-any-reason/td-p/15138638

ABAMBO | Hard- and Software Engineer | Photographer

H

homeworldsAuthor

Known Participant

I have not received any messages about large sales after the account was blocked.

I read about blocking accounts here on the forum and there are simply a huge number of accounts being blocked.

You gave a link where a person's account was blocked because of three works from 5-6 years ago, why not just delete those works and tell him that such and such works were deleted due to someone's complaint.

My goal is to increase my sales, and my account will be blocked for this, how will I be able to earn money then.

It turns out that malicious people can just intentionally harm knowing that they will immediately block the account because of a large sale or complaint. (my reasoning)

Abambo

Community Expert

If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

ABAMBO | Hard- and Software Engineer | Photographer

Abambo

Community Expert

You need to wait. They are probably investigating the issue and when they determine that the suspicious activity is not your fault, they will unblock the account. Otherwise you will get notice of a permanent blocking.

After all, I created the account in order to earn money, I spent a lot of time to earn at least a little, I didn't expect that they could just block it like that.

By @homeworlds

Yes, they can. You should read the contributor agreement, it's in there.

ABAMBO | Hard- and Software Engineer | Photographer

H

homeworldsAuthor

Known Participant

Hello, Abambo.

Thank you.

This is very sad, I am very worried about this, blocking an account is wrong, you can write what needs to be corrected. I don't know what to think, is this a hacker attack and my account was hacked or deliberate harm to me.

Abambo

Community Expert

Account blocking is done to protect Adobe and it's customers.

And to be honest with you: suspicious activity generally means that someone is trying to buy his own assets and boost as this the contributor rank. Well, and to make money out of Adobe's purse.

If you account has been hacked, you should check how you secured that account.

ABAMBO | Hard- and Software Engineer | Photographer

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