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Stock graphic designs
Participant
October 21, 2023
Answered

Account Temporarily Blocked

  • October 21, 2023
  • 5 replies
  • 815 views


Hi,
I received a message yesterday that my account was temporarily blocked because I had submitted Generative AI content that did not adhere to their guidelines.

The email read:

"Your account was temporarily blocked after we noticed that you had submitted Generative AI content that is not within our guidelines. Once you review these terms, simply respond back to this message confirming your willingness to remove and make any necessary corrections to your portfolio, so we can reinstate your account again."

Yesterday, I sent a response apologizing for my mistake and assuring them that I would remove any images that violated their guidelines.

However, my account is still blocked. When can I expect it to be reinstated?

    This topic has been closed for replies.
    Correct answer Abambo

    You need a little patience, as contributor support is probably very busy at the moment. In addition, they do not work on weekends. Give them 15 days before issuing a friendly reminder.

    5 replies

    S
    Stock graphic designsAuthor
    Participant
    November 23, 2023

    it's been more than a month still no response. I doubt that contact page does not return any acknowledgement message so that page working or not

     

    Jill_C
    Community Expert
    Jill_CCommunity Expert
    Community Expert
    November 23, 2023

    Using the "contact us" link creates a support ticket in the Adobe Contributor support system, though that ticket number is not communicated to the contributor. Check your spam folders to be sure that a response has not been overlooked.

    Jill C., Forum Volunteer
    S
    Stock graphic designsAuthor
    Participant
    November 23, 2023

    I checked and I'm sure not received any response or acknowledgement

     

    O
    oleschwander
    Legend
    October 21, 2023

    " ...apologizing for my mistake ..." - what was your mistake ..?

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    October 21, 2023
    quote

    " ...apologizing for my mistake ..." - what was your mistake ..?


    By @oleschwander

    Maybe you should read what OP posted:  Your account was temporarily blocked after we noticed that you had submitted Generative AI content that is not within our guidelines.

    ABAMBO | Hard- and Software Engineer | Photographer
    Abambo
    Community Expert
    AbamboCommunity ExpertCorrect answer
    Community Expert
    October 21, 2023

    You need a little patience, as contributor support is probably very busy at the moment. In addition, they do not work on weekends. Give them 15 days before issuing a friendly reminder.

    ABAMBO | Hard- and Software Engineer | Photographer
      Jill_C
      Community Expert
      Jill_CCommunity Expert
      Community Expert
      October 21, 2023

      Firstly, you are lucky that this is just a temporary suspension and that they're giving you a chance to correct and remove non-compliant images; many Contributors are permanently banned for violations. You must wait patiently for a response. Today is Saturday, and you can't expect a response on the weekend. It may take some time for Adobe to get back to you, because their Contributor Support team seems quite overwhelmed.

      Jill C., Forum Volunteer
        photorebelle
        photorebelle
        Inspiring
        October 21, 2023

        It will surely take several days or weeks because you are probably not alone in this case. In the future, if you strictly follow the guidelines for your IA images, you have a second chance so be patient. Good luck

        https://community.adobe.com/t5/stock-contributors-discussions/generative-ai-submission-guidelines/td-p/13549435

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