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Gosia261512634h4a
Gosia261512634h4a
Participant
Apr 21, 2026 5:37 PM UTC
Answered

Adobe Sign puts incorrect name in model release request

I've been trying to send my model a release request using Adobe Sign but the form gets pre-filled with my nick name and not my legal first name. How do I amend this? My name is correct in my Adobe contributor account and the adobe.com account. Is there anywhere else I should look?

    Nancy OShea
    Nancy OSheaCorrect answer
    Community Expert
    Apr 21, 2026 7:48 PM UTC

    For questions about Adobe Sign, post in the Acrobat Sign forum below. The experts there can help you better than we can.

    https://community.adobe.com/questions-35

     

    Nancy O'Shea— Product User & Community Expert
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    7 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    Apr 21, 2026 8:50 PM UTC

    To change your name in Adobe Acrobat Sign, log in to your account, go to Personal Preferences > My Profile, and select Edit to update your first and last name.

     

    If you use an Adobe ID, you may need to update your name directly at https://account.adobe.com/profile.

     

    Good luck.

     

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    Nancy O'Shea— Product User & Community Expert
    Gosia261512634h4a
    Gosia261512634h4aAuthor
    Participant
    Apr 21, 2026 9:21 PM UTC

    This is why I’m stumped. My name is correct in my Adobe Acrobat Sign profile, my Adobe Contributor profile and my adobe.com profile, but when I try to create an electronic release form it pulls up my nick name from somewhere. I think I’m ready to give up..I’ll just use a printed form as you suggested.

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    Gosia261512634h4a
    Gosia261512634h4aAuthor
    Participant
    Apr 21, 2026 8:45 PM UTC

    Thank you for your reply. I’m aware printing out the form is an option, but I hoped that by sending it through the contibutor portal I could avoid a long drive to my model’s place to get their signature. I’ll try the forum you suggested.

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    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    Apr 21, 2026 8:48 PM UTC

    Doesn’t your model have email? 

    I email release forms back & forth without any issues.

     

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    Nancy O'Shea— Product User & Community Expert
    Gosia261512634h4a
    Gosia261512634h4aAuthor
    Participant
    Apr 21, 2026 8:50 PM UTC

    Thank you for your help. I posted my question on the forum you suggested.

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    Nancy OShea
    Community Expert
    Nancy OSheaCommunity ExpertCorrect answer
    Community Expert
    Apr 21, 2026 7:48 PM UTC

    For questions about Adobe Sign, post in the Acrobat Sign forum below. The experts there can help you better than we can.

    https://community.adobe.com/questions-35

     

    Translate
    Nancy O'Shea— Product User & Community Expert
    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    Apr 21, 2026 7:38 PM UTC

    Then don’t use Adobe Sign. 

    1. Simply print out the blank model release form.
      https://contributor.stock.adobe.com/static/releases/model/Releases-en.pdf
    2. Scan or photograph the completed form and submit it as a legible JPG file from your Contributor Portal.

     

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    Nancy O'Shea— Product User & Community Expert
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