Adobe Stock account deactivated for “suspicious activity” – appeal unresolved for nearly two months
Adobe Stock Contributor account deactivated for “suspicious activity” – appeal still unresolved
Hello Adobe Stock Community,
I am hoping that someone who has gone through a similar situation, or an Adobe Community Manager, can help me understand how to get an appeal effectively reviewed by Contributor Relations.
I have been an Adobe Stock Contributor since the Fotolia era, for approximately 20 years.
On 26 June 2026, my Contributor account was deactivated for “suspicious activity”. The notification did not identify any specific asset, transaction, activity or policy violation.
I contacted Contributor Support immediately and received Case 00524676. Adobe instructed me to submit an appeal through the official appeal form, which I did.
However, the appeal form gave me no acknowledgement of receipt, no appeal reference number and no way to track its status.
On 22 July, I followed up through Case 00524676 asking Adobe to confirm whether the appeal had actually been received and requesting an update. I received no response.
I then contacted Adobe through its DSA point of contact. That generated Case 956175. Adobe replied that the matter would be forwarded to Contributor Relations, but I have still received no substantive response, no explanation for the restriction and no decision on the appeal.
I have seen several discussions here from Contributors whose accounts were eventually restored after Adobe reviewed irregular sales activity and removed the affected earnings. That gives me some hope that these cases can be resolved, but my main problem is that I cannot even confirm that my appeal has reached the team capable of carrying out that review.
My account represents approximately two decades of work creating, selecting, editing, describing, keywording, uploading and maintaining a large portfolio, so having the entire account inaccessible without knowing the specific reason is extremely difficult.
I would be very grateful if anyone could clarify:
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Did you ever receive a specific reference number for the actual appeal, rather than only a Contributor Support case number?
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Was there any particular contact or escalation that appeared to finally trigger a real review by Contributor Relations?
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Is there any effective way to confirm that an appeal submitted through Adobe’s official form is actually registered and pending review?
At this point I am not trying to speculate about what may have triggered Adobe’s systems. Adobe has the relevant account and transaction information. I am simply trying to obtain a reasoned human review and understand the actual status of my appeal.
Any experience from Contributors who eventually recovered their accounts would be very helpful.
Thank you.
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